Terms of Service/Policies

Mountain States Residential Phone Service Terms and Conditions

CHARTER PHONE RESIDENTIAL TERMS & CONDITIONS (FOR CO, MT, UT & WY)

THESE CHARTER COMMUNICATIONS ("CHARTER") RESIDENTIAL TERMS OF SERVICE GOVERNING YOUR USE OF CHARTER PHONE® INCLUDE A BINDING ARBITRATION PROVISION SET FORTH IN PARAGRAPH 9 WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISION FOR OPTING OUT OF ARBITRATION.

Charter Communications, Inc., on behalf of its authorized affiliates and subsidiaries, specifically Bresnan Broadband of Colorado, LLC, Bresnan Broadband of Montana, LLC, Bresnan Broadband of Utah, LLC and Bresnan Broadband of Wyoming, LLC (collectively, "Charter"), is pleased to provide its Charter Phone Service (also referred to as, "Charter Voice Service" or "Service") to you in accordance with these terms and conditions, which terms and conditions incorporate and include the General Terms and Conditions of Service and the Subscriber Privacy Notice, which can be found at www.charter.com/optimum, as they may be changed from time to time ("Agreement").

Subscriber's use of the Charter Phone Service shall be deemed acknowledgment that Subscriber has read and agreed to these residential terms of service. Any user who does not agree to be bound by these terms should immediately stop their use of the Charter Phone Service and notify the Charter Customer Service Department to terminate the account. This is a legal document.

1. Services Provided

Charter's digital phone service provides unlimited calling within the United States, Puerto Rico, Canada and the US Virgin Islands in connection with Charter's Internet Service in accordance with the following terms and conditions. Charter Phone also provides international calling at per minute rates ("Charter Phone International Calling") for direct-dialed calls made from the Subscriber's residence or from any phone via the Charter Phone International Calling remote access number to destinations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands.

2. Monthly Service Fee

Subscriber agrees to pay the monthly service charge for Charter Phone service and any per minute charges incurred for international calling. Charter Phone service is offered only as an additional service of Charter's Internet and TV offering and may not be purchased as a stand-alone service. Charter Phone is offered only to the Charter authorized service address where Charter Internet service is provided. Charter reserves the right to increase or decrease the fee for any services offered. Fees for Charter Phone service shall be posted on the Charter Website at www.charter.com/optimum. Charter Phone service will be terminated in the event the Subscriber does not pay. The interstate/international allocation of Charter Phone telephone service is based upon a traffic study that analyzes the intrastate, interstate and international minutes of all customers.

3. Charter Phone Service

Charter Phone service is offered as follows:

  1. Unlimited local, regional and long distance calling within the United States, Puerto Rico, Canada and the US Virgin Islands.
  2. Charter Phone International Calling for direct-dialed calls made from the Subscriber's residence or from any phone via the Charter Phone International Calling remote access number to destinations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands at per minute rates. The per minute rates vary by destination and are posted at www.charter.com/optimum. The per minute rates are subject to change at any time and any updates will be effective upon posting at such web site. Charges for Charter Phone International Calling at the per minute rates will appear on Subscriber's monthly billing statement for the relevant usage cycle as indicated on the billing statement (the "Usage Cycle"). Charter Phone International Calling will be billed in thirty second increments and rounded up to the nearest thirty second increment.

    Charter reserves the right to impose limits on the unpaid balance for Charter Phone International Calling charges incurred by Subscriber during a Usage Cycle (the "Calling Limit"). Charter shall have the right to modify Calling Limits, either on an individual Subscriber basis or as applied to all Subscribers, in its sole discretion and impose varying Calling Limits depending on Subscriber's account status. Current Calling Limits are as follows: (i) Subscribers in good standing with Charter Phone service for less than 90 consecutive days have a Calling Limit of Fifty Dollars ($50) per Usage Cycle and (ii) Subscribers in good standing with Charter Phone service for 90 or more consecutive days have a Calling Limit of One Hundred Fifty Dollars ($150) per Usage Cycle. Subscriber may create "Personal Calling Limits" whereby they set a maximum aggregate amount of fees for Charter Phone International Calling that can be accrued during a Usage Cycle which amount is lower than the Calling Limit imposed by Charter. Except as described below, Subscribers will not be able to complete Charter Phone International Calling calls in the event they have reached the Calling Limit or Personal Calling Limit. If a Subscriber is within $10 of their relevant Calling Limit, they have the ability to make additional Charter Phone International Calling (the amount of such limits subject to the discretion of Charter) during the current Usage Cycle by making a payment in the amount of their current Calling Limit plus any outstanding account balances.

    Subscribers can use the remote access feature with Charter Phone International Calling at per minute rates while away from Subscriber's residence, Subscriber understands that when using the remote access feature to make Charter Phone International Calling at per minute rates, additional third party charges may also apply (i.e. pay phones charges, cellular charges or hotel phone system charges).

    Subscribers will automatically be enabled to complete international calls via Charter Phone International Calling at the per minute rates, subject to certain exceptions for those Subscribers enrolled in the Charter Phone Optional International Per Minute Calling Plan (as described in Section 3.G below). Once a Subscriber is no longer enrolled in an Charter Phone Optional International Calling Plan, international calls will automatically be placed as a Charter Phone International Call at the per minute rates and charges will be added to Subscriber's monthly billing statement. In addition, for those Subscribers enrolled in an Charter Phone Optional International Calling Plan, any international calls exceeding the international calling minutes allotted by the Charter Phone Optional International Calling Plan or international calls made to destinations not included in the Charter Phone Optional International Calling Plans, will be charged at the Charter Phone International Calling per minute rates and charges will be added to Subscriber's monthly billing statement. Destinations excluded from Charter Phone International Calling include Satellite phones , Global Network Numbers and Audio-text lines/destinations.
  3. Call waiting, caller ID with name, call waiting with caller ID, anonymous call blocker, private outbound calling, find me, VIP ringing, busy redial, caller ID blocking (*67), call return (*69), three-way calling, call forwarding, call forwarding on busy/no answer, call forward time of day, do not disturb, back up phone, block unwanted callers, enhanced voicemail, and unlimited inbound calling. Charter Phone does not support busy line verification, busy line interruption, and operator assisted calling (including person to person and station to station calling), pay services or third-party billing. Call forwarding and Find Me are not available outside the continental U.S, Canada, Puerto Rico and the U.S. Virgin Islands.
  4. Enhanced 911 (E-911) is a feature of the Charter Phone Service that allows emergency operators to automatically know the telephone number and address of the dialing party.

    This E-911 feature has certain requirements in order to operate, as well as certain limitations:
    1. The emergency service provider handling the E-911 call, and the address the emergency service provider will see, are linked to the service address that Charter has on file when the Subscriber originally signed up for service. If the Subscriber does not correctly identify where the Subscriber's voice-enabled cable modem is actually located, or if the voice-enabled cable modem is moved away from the original service address, the Subscriber's 911 calls may be misdirected to the wrong home or to the wrong emergency service provider.

      Therefore, in order to have 911 calls routed correctly, the Subscriber acknowledges responsibility to promptly notify Charter of any change in service address.

      The availability of E911 depends on the capabilities of the emergency call centers that receive and process emergency calls in your area. In certain areas E-911 may not be available. In such areas, the emergency calls will be routed to the emergency operator but the emergency operator answering the phone will not have access to either the caller's telephone number or address information. The Subscriber must provide call-back telephone number and address information verbally during the emergency call.
    2. IMPORTANT INFORMATION: Regarding Keeping Your Charter Phone Number When you Move: Please be aware that during the first 72 hours of arriving at Subscriber's new service address, if Subscriber dials 911 from their Charter Phone Service, Subscriber must relay to the emergency service operator the new (current) service address. This is necessary to ensure emergency services are dispatched to Subscriber's new service address and not the old service address in the event the emergency services operator may not have the new Registered Location in their records.
    3. Charter Phone Service does not have its own power supply. If there is a power outage, or if there is a disruption to the cable network or facilities, the Service will not work. Subscriber expressly acknowledges that in such cases it will not be possible to place or receive calls including calls to access emergency 911 services.
    4. If the Subscriber so chooses, Subscriber may separately purchase a battery backup for use with their voice-enabled cable modem in the instance of a non-network related outage at www.charter.com/optimum.
  5. Charter Phone subscribers can purchase up to four (4) lines at their service address.
  6. Charter Phone offers professional installation:

    There are two options for professional installation of the service:

    1. Basic Installation: Charter will connect one (1) telephone to an available phone port activated on the applicable Charter Phone cable modem. Charter is not responsible for connecting other phones in the home to the Charter Phone cable modem.
    2. Home Wiring Solution: Charter Phone provides a home wiring solution that enables Subscribers to use Charter Phone on existing home phone jacks. Charter reserves the right to determine the manner in which the home wiring solution is executed in the Subscriber's home. In certain cases, Charter may be required to alter or adapt the Subscriber's inside wiring so that Charter Phone is available on the existing phones. Subscriber's that wish use Charter Phone as the connection between their home security system and central station monitoring, must request the Enhanced Wiring solution:
      1. Charter Phone does not offer a wire maintenance plan. The Subscriber is solely responsible for maintaining all inside wire and phones within the home. Charter Phone will troubleshoot and fix reported problems for a specified service charge. The service charge is based on the then current rate in effect.
      2. In certain buildings such as multiple dwelling units, Charter Phone may not have access to the Subscriber's inside wiring located within the apartment unit. In these instances, Charter has the right to determine how best to wire the Subscriber's home, either by installing a predetermined number of new jacks in the Subscriber's home or by performing a Basic Charter Phone installation described above.
  7. Charter Phone Optional International Calling Plans. Charter Phone offers the following optional international calling plans for direct-dialed calls made from the Subscriber's home to locations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands.
    1. Charter Phone International Per Minute Calling Plan. A Subscriber who chooses to participate in the Charter Phone International Per Minute Calling Plan will be charged for direct-dial international calls and remote calls at the current per minute rates available at www.charter.com/optimum, in addition to the flat monthly recurring rate that the Subscriber pays for the Charter Phone service. Subscribers can use the remote access feature to make international calls at the Charter Phone International Per Minute Calling Plan rates while away from Subscriber's residence, if traveling within the fifty United States, Puerto Rico, Canada or the US Virgin Islands. Subscriber understands that when using the remote access feature to make international calls, additional third party charges may also apply (i.e. pay phones charges, cellular charges or hotel phone system charges). The Charter Phone International Per Minute Calling Plan is further subject to the specific terms and conditions governing Subscriber's enrollment in this optional calling plan. You may access the specific terms and conditions applicable to the Charter Phone International Per Minute Calling Plan. Charter reserves the right to modify service features at any time. Effective August 29, 2013, the Charter Phone International Per Minute Calling Plan will only be available to those Subscribers enrolled in the plan as of such date. Upon Subscriber's termination of enrollment in the Charter Phone International Pre-Paid Per Minute Calling Plan, any subsequent international calls will be charged at the Charter Phone International Calling Plan per minute rates (described in Section 3.B. above) and charges will be added to Subscriber's monthly billing statement. The Charter Phone International Calling Plan per minute rates (described in Section 3.B.) are not available to those Subscribers enrolled in the Charter Phone International Per Minute Calling Plan.
    2. Charter Phone World Call Calling Plan. Charter Phone also offers an optional flat rate international calling plan, branded as Charter Phone World Call, for direct-dial calls made from your home to locations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands. If you choose this plan, you will be charged a flat monthly fee for direct-dial international calls in addition to the flat monthly recurring rate that you pay for Charter Phone service. The Charter Phone World Call plan is further subject to the specific terms and conditions governing Subscriber's enrollment in this optional calling plan. You may access the specific terms and conditions applicable to Charter Phone World Call at www.charter.com/optimum. Charter reserves the right to modify service features at any time. In the event Subscriber's enrolled in the Charter Phone World Call Calling Plan exceed the international calling minutes allotted by the Charter Phone World Call Calling Plan or call destinations not included the Charter Phone World Call Calling Plan, these international calls will be charged at the Charter Phone International Calling Plan per minute rates (described in Section 3.B. above) and charges will be added to Subscriber's monthly billing statement. The Charter Phone World Call Calling Plan does not include a remote access dialing feature. If Subscribers enrolled in the World Call Calling Plan use the remote access feature available with Charter Phone International Calling to make international calls while away from Subscriber's residence, Subscriber will be charged the Charter Phone International Calling Plan per minute rates (described in Section 3.B. above) and the charges will be added to Subscriber's monthly billing statement.
    3. Other Charter Phone Optional International Calling Plans. Charter may from time to time offer other optional international calling plans. These plans may be further subject to specific terms and conditions and subject to change at any time by Charter. Specific terms and conditions are applicable to these international calling plans.
  8. Charter Phone may from time to time, offer additional service features or functionality. Information about these features or functions will be available through the Charter Phone homepage. These features or functions may be further subject to specific terms and conditions and subject to change at any time by Charter.
  9. Charter Phone will associate the Subscriber's name on the Charter account to the Charter Phone telephone number to be displayed in association with Caller Name (CNAM) lookup services provided by Charter and other telecommunications service providers for all calls made from any of the Charter Phone telephone numbers on the account. In the event that Subscriber wishes to modify the Caller Name, Subscriber agrees to the following: Caller Name submissions(s) shall not mislead or impersonate any person or company; Caller Name submission(s) shall not contain false information and shall accurately represent the name of the person that subscribes to the service and is included in directory listings; Caller Name submission(s) shall not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Charter or the publisher in its sole discretion; and Caller Name submission(s) shall comply with all relevant laws, rules and regulations
4. Charter Phone Service Limitations
  1. Service outages: The Charter Phone modem is electrically powered and will not work in a power outage or if broadband connection is disrupted or not operating. In the event of power outages, the modem, including all phones and services connected to or powered by it, will not work. Power outages will disrupt Enhanced 911 service, and the use of Charter Phone as the connection between a home security system and central monitoring services. Subscriber may choose to purchase a battery backup for use in the event of a non-network related outage by contacting Charter at1-877-273-7626.
  2. Home security systems: If Subscriber has a centrally monitored home security system, and selects our Enhanced Wiring option, Charter Phone will be wired so that it may be available for use with such system. Although Charter Phone will supply a connection that will allow the operation of Subscriber's existing home security system, Charter Phone does not guarantee that any such system will be in complete operational order following the installation of Charter Phone. As such, it is Subscriber's obligation to contact their home security system provider to inform them of Charter Phone installation and any change in phone number and to request a complete operational test of such system immediately following installation of Charter Phone service. In addition, it is Subscriber's responsibility to test their system on a regular basis. In the event of power outage or network outage (whether unplanned or maintenance related), your Charter Phone service, including any home security system, which uses Charter Phone to connect to central station monitoring, will not function. As set forth in Section 3.B. above, if Subscriber so chooses, Subscriber may separately purchase a battery backup for use with their voice-enabled cable modem in the instance of a non-network related outage by calling Charter at1-877-273-7626.

    Like any other communications service provider, we do not represent that our service is fail-safe. In addition, Charter prohibits the use of Charter Phone as the connection between medical alert systems and central station monitoring, and will neither connect to such services nor provide technical support for the connection.
  3. Limitations on operator assisted calls: Currently, certain operator assisted services such as busy line verification, busy line interruption and operator assisted calling (including person-to-person and station-to-station calling), dial around services (10-10-XXX), pay services (900 and 976 services), collect calling and third-party billing are not offered with the Charter Phone service.
5. Equipment required

Charter Phone service requires a voice-enabled cable modem. Charter will supply a voice-enabled modem for so long as Subscriber remains an Charter Phone Subscriber or until Charter changes this service offering. Upon termination of either Charter Phone or Internet Service for any reason, Subscriber may be asked to return the Charter supplied (excluding purchased modems) voice-enabled cable modem within thirty (30) days or Subscriber will be charged an equipment fee equal to the fee charged by Charter at the time the voice-enabled modem was supplied by Charter.

6. Term

Charter Phone Service shall continue until such time as terminated by Subscriber, which shall be effective upon notice, or terminated by Charter for breach (including nonpayment) of these Charter Phone Terms and Conditions or the Internet Service Terms and Conditions, or otherwise terminated by Charter in accordance with its General Terms and Conditions of Service found at www.charter.com/optimum.

7. Directory Listing

Charter Phone offers a directory listing capability. To make changes to your Directory Listing, please call Charter at 1-877-273-7626.

  1. Directory Listing Availability
    1. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
    2. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Charter Phone lines or until the subscriber removes their directory listing.
    3. Subscriber agrees that:
      1. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
      2. Directory listing submission(s) do not mislead or impersonate any person or company.
      3. Directory listing submission(s) do not contain false listing information.
      4. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Charter or the publisher in its sole discretion.
  2. Subscriber agrees to hold Charter harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Charter shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Charter harmless against all claims that may arise from the use of such information.
8. Incorporation of Charter Internet Service or Charter TV Service Terms and Conditions

Charter Phone services are offered as an additional service to Charter's Internet or TV Service offerings. Subscriber agrees that, as applicable, the Internet Service Terms and Conditions or the TV Service Terms and Conditions are incorporated into this Agreement for Charter Phone and shall apply to Charter Phone Service. The Charter Phone Terms & Conditions shall control in the event of any conflict with the Internet Service Terms and Conditions or the TV Service Terms and Conditions. Such terms can be found at www.charter.com/optimum.

9. ARBITRATION

The following provisions are important with respect to the Agreement between you and Charter regarding Charter’s Services.
PLEASE READ THEM CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. This Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to you in the event of a dispute.

Subject to the “Exclusions” paragraph below, Charter and you agree to arbitrate disputes and claims arising out of or relating to this Agreement, the Services or marketing of the Services you have received from Charter. Notwithstanding the foregoing, either party may bring an individual action on any matter or subject in small claims court.

THIS AGREEMENT MEMORIALIZES A TRANSACTION IN INTERSTATE COMMERCE.THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THESE ARBITRATION PROVISIONS.

A party who intends to seek arbitration must first send to the other a written notice of intent to arbitrate, entitled “Notice of Intent to Arbitrate” (“Notice”). The Notice to Charter should be addressed to: VP and Associate General Counsel, Litigation, Charter Communications, 12405 Powerscourt Drive, St. Louis, MO 63131 (“Arbitration Notice Address”). The Notice must: (1) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Charter may commence an arbitration proceeding, in which all issues are for the arbitrator to decide (including the scope of the arbitration clause), but the arbitrator shall be bound by the terms of this Agreement.

The arbitration shall be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and the arbitration shall be administered by the AAA. The AAA Rules and fee information are available at “www.adr.org,” by calling the AAA at 1-800-778-7879, or by writing to the Arbitration Notice Address. 

CHARTER SHALL BEAR THE COST OF ANY ARBITRATION FILING FEES AND ARBITRATOR’S FEES FOR CLAIMS OF UP TO $75,000. YOU ARE RESPONSIBLE FOR ALL OTHER ADDITIONAL COSTS THAT YOU INCUR IN THE ARBITRATION INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES OR EXPERT WITNESS COSTS UNLESS OTHERWISE REQUIRED OF CHARTER UNDER APPLICABLE LAW.

If the arbitrator’s award exceeds $75,000, either party may appeal such award to a three-arbitrator panel administered by the AAA and selected according to the AAA Rules, by filing a written notice of appeal within 30 days after the date of entry of the arbitration award. The appealing party must provide the other party with a copy of such appeal concurrently with its submission of the appeals notice to AAA. The three-arbitrator panel must issue its decision within 120 days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which may exist under the Federal Arbitration Act.

The parties may agree that arbitration will be conducted solely on the basis of the documents submitted to the arbitrator, via a telephonic hearing, or by an in-person hearing as established by AAA rules.

YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND CHARTER ARE WAIVING THE RIGHT TO A TRIAL BY JUDGE OR JURY

Unless Charter and you agree otherwise in writing, all hearings conducted as part of the arbitration shall take place in the county (or parish) of your billing address.
The arbitrator may award injunctive relief only in favor of the party seeking relief, only to the extent sought, and only to the extent necessary to provide the specific relief warranted by such individual’s claim.

The parties agree that the arbitrator must give effect to the terms of this Agreement.

YOU AND CHARTER AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT ON BEHALF OF, OR AS PART OF, A CLASS ACTION OR REPRESENTATIVE PROCEEDING

Furthermore, unless both you and Charter agree otherwise in writing, the arbitrator may not consolidate proceedings or more than one person’s claims and may not otherwise preside over any form of representative or class proceeding. If this specific paragraph is found to be unenforceable, then the entirety of these arbitration provisions shall be null and void and rendered of no further effect with respect to the specific claim at issue.

Right to Opt Out. If you do not wish to be bound by these arbitration provisions, you must notify Charter in writing within 30 days of (a) the date that this arbitration provision becomes effective, if you are an existing customer, or (b) the date that you first subscribe to the Service(s). You may opt out by mail to the Arbitration Notice Address. Your written notification to Charter must include your name, address, and Charter account number as well as a clear statement that you do not wish to resolve disputes with Charter through arbitration. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with Charter or the delivery of Services to you by Charter.

Severability. If any clause within these arbitration provisions is found to be illegal or unenforceable, that specific clause will be severed from these arbitration provisions, and the remainder of the arbitration provisions will be given full force and effect.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN THE EVENT SOME OR ALL OF THESE ARBITRATION PROVISIONS IS DETERMINED TO BE UNENFORCEABLE FOR ANY REASON, OR IF A CLAIM IS BROUGHT THAT IS FOUND BY A COURT TO BE EXCLUDED FROM THE SCOPE OF THESE ARBITRATION PROVISIONS, BOTH PARTIES AGREE TO WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRIAL BY JURY.

For purposes of the foregoing sentence only, in the event such waiver is found to be unenforceable, it shall be severed from this Agreement, rendered null and void and of no further effect without affecting the rest of the arbitration provisions set forth herein.

EXCLUSIONS. YOU AND CHARTER AGREE THAT THE FOLLOWING CLAIMS OR DISPUTES SHALL NOT BE SUBJECT TO ARBITRATION:

  1. ANY INDIVIDUAL ACTION BROUGHT BY YOU OR BY CHARTER ON ANY MATTER OR SUBJECT THAT IS WITHIN THE JURISDICTION OF A COURT THAT IS LIMITED TO ADJUDICATING SMALL CLAIMS.
  2. ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS.
  3. ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE.

For New York Video Customers. You may elect to resolve a Dispute through the New York Public Service Commission in accordance with NYCRR 16§890.709(a) and NYCRR 16§709(c).

The foregoing arbitration provisions shall survive the termination of this Agreement.

10. Limitation of Liability

Charter Phone service is provided "AS IS." The liability of Charter for damages arising out of the furnishing of services hereunder, including but not limited to mistakes, omissions, interruptions, delays or errors or other defaults, representations or use of these services or arising out of the failure to furnish the Charter Phone Service, whether caused by acts of commission or omission shall be limited to a allowance for the time period of any Charter Phone Service interruption. Charter shall not be liable for any direct, indirect, special, consequential, exemplary or punitive losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries that a Subscriber may suffer. Finally, Charter shall not be liable for any loss or interruptions in service or for any damages or losses due to the fault or negligence of the Subscriber, or any Authorized User, or any other party or person(s), or due to the failure or malfunction of Subscriber-provided or Authorized User-provided equipment or facilities due to the failure of the Subscriber to fulfill any obligation under this Agreement.

11. Force Majeure

Charter shall not be liable for any failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, or other catastrophes; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over Charter, or of any department agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrection; riots, wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties

12. Installation

Charges for installation services and equipment will be charged at the then current rate in effect.

13. Taxes

Applicable fees and surcharges, if any, will be added to your monthly bill.

14. Prohibited Uses

Charter Phone service may be used as a residential voice service only and may not be used for commercial purposes, including, but not limited to, telemarketing, call center services, medical transcription or facsimile broadcasting. In addition, Charter Phone is not permitted to use for/by resale of service, business use, telemarketing use, wholesale use, re-dialers, auto-dialers, predictive dialers, or callback applications. Charter Phone is intended to be used consistent with its intended normal residential use. For instance, unlimited voice plans are intended to be used for continuous live dialog between the subscriber and a third party. Certain other activity such as excessive consistent usage, unusual call patterns, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal use of the service in violation of these residential terms of service.

15. Amendment

Charter may, in its sole discretion, change, modify, add or remove portions of this Agreement for Charter Phone Service at any time. Charter may notify Subscriber of any such changes by posting notice of such changes on the Charter Web site, or sending notice via e-mail or postal mail. The Subscriber's continued use of the Charter Phone service following notice of such change, modification or amendment shall be deemed to be the Subscriber's acceptance of any such modification. If Subscriber does not agree to any modification of this Agreement for Charter Phone, Subscriber must immediately cease using the Charter Phone service and notify Charter that Subscriber is terminating Charter Phone service. In addition, these Charter Phone Terms and Conditions are subject to change in compliance with applicable law.

16. Change In Internet Service

The Internet Service provided hereunder is subject to change in accordance with applicable Internet law.

Effective: December 1, 2013


Charter Phone International Per Minute Calling Plan with Remote Calling Feature
1. General
  1. The Charter Phone International Per Minute Calling Plan is an optional calling plan that allows you to place direct-dialed calls from your home or business to locations outside of the fifty United States, Puerto Rico, Canada and the US Virgin Islands. The per minute international calling plan also includes a Remote Calling Feature that enables you to make international calls, as well as domestic calls, when you are away from your home or business.

    By choosing to add this calling plan to your Charter Phone Service, you agree to pay for direct-dialed international calls and remote calls in addition to the monthly flat rate that you currently pay for your Charter Phone Service. Per minute rates vary by destination. These rates are subject to change at any time and will be effective with the posting of the new rate on the Charter website at www.charter.com/optimum. Subscriber understands and agrees that if they subscribe to the Charter Phone International Per Minute Calling Plan, the Charter Phone International Calling per minute rates (described in Section 3.B. of the Charter Phone Terms and Conditions) is not available until Subscriber cancels their enrollment in this optional calling plan. By choosing to enroll in the Charter Phone per minute international calling plan, you understand and agree that
    1. your credit or debit card will immediately be debited in an amount you select at the time of enrollment
    2. that the fees and charges associated with the international calls you make under the Plan will be debited against this amount and
    3. that you will need to replenish this balance from time to time in order to make calls under the Plan if the amount remaining on your balance falls below a certain minimum.
  2. The Charter Phone International Per Minute Calling Plan is provided under the general residential and business terms and conditions set forth in the residential Terms of Service for Charter Phone and Charter Internet and the specific terms and conditions governing your enrollment in this optional Charter Phone International Per Minute Calling Plan as described herein. Terms and conditions may be changed from time to time by posting the new terms and conditions www.charter.com/optimum.
2. Service Description
  1. The Charter Phone International Per Minute Calling Plan enables you to make direct dial calls from your home or business to locations outside the fifty United States, Canada and the US Virgin Islands. In addition, you can make international calls, as well as domestic calls, while away from your home and business, if you are traveling within the fifty United States, Puerto Rico, or the U.S. Virgin Islands, by dialing the '800' toll free remote access international calling number and entering your ten (10) digit Charter Phone telephone number and four (4) digit security code. Please note that when using the remote access feature of the per minute international calling plan, additional charges may apply for calls made from pay phones, or when you place a call from a business or location that has its own telephone system or switchboard, such as a hotel or motel that charges you to use its phone system.
  2. Whether you make international calls from your home, business or remote location, all of your payments must be made via credit or debit card. You may select either the Auto Recharge or Recharge As You Go payment option. You may change your billing option at any time by making the appropriate selection at www.charter.com/optimum or by calling 1-877-273-7626.
  3. Auto Recharge: By selecting the Auto Recharge payment option, you authorize Charter Phone to charge your account for a fixed amount upfront and also authorize the automatic debit of your credit card by a specified amount that you choose when the amount you have available for calls falls below a certain minimum.

    To set up this option, you must first specify the amount that will be initially debited from your credit card. Next, you will have to authorize the amount we can debit from your credit card when your account has insufficient funds. Auto recharge works as follows:

    Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to fifty dollars ($50.00). Re-charge is activated when your account balance is three dollars ($3.00) or less.

    Recharge As You Go: If you choose the Recharge As You Go option, you authorize Charter Phone to charge your account for a fixed amount. When that amount is depleted, you will not be able to make any more calls until you recharge your account.

    You may make international calls until the balance charged against your credit card is depleted. If your account balance is two dollars ($2.00) or less, before a call connects you will hear an announcement telling you of your current account balance. If the account balance falls to zero during a call, your call will be disconnected. Once you have depleted the amount charged to your credit card account, you will not be able to make additional calls under the plan until you have replenished your account. To authorize further debiting of your credit card, you will have to complete a recharge via the My Charter Phone Home Page at www.charter.com/optimum or place a separate call to the Charter Phone customer care center designating the specific amount you want debited from you card at 1-877-273-7626. You will have to repeat these steps each time your account balance is depleted. If you want to avoid having to take these additional steps in the future, you may select the Auto Charge payment option at any time. Minimum recharge amount is ten dollars ($10.00), although you may select five dollar ($5.00) increments up to one hundred dollars ($100).
3. Rates and Charges

You will be charged against your balance for the minutes you use each month. You will be billed based on the per minute rates for the destinations you call with a one (1) minute initial minimum charge for each call and thereafter, at one (1) minute increments. Rates, billing minimums and increments, and the other terms and conditions set forth herein are subject to change from time to time effective when the Company posts the change on www.charter.com/optimum. You are encouraged to check our Web site from time to time to determine the rates which will be in effect when you place your calls.

To complete enrollment for the per minute international calling plan, you must charge a minimum of ten dollars ($10) on a major credit or debit card (American Express, Visa, MasterCard or Discover Card).

If you deactivate or disconnect the service, you will be credited for any remaining balance on your account.

4. Service Limitations

Neither Charter nor any of its service suppliers or vendors (collectively ('Suppliers') warrant that the Charter Phone Service, including calls placed under the Charter Phone International Per Minute Calling Plan, is completely error free or will operate without service loss or interruption, nor does Charter or any its Suppliers warrant any connection to or any transmission of the calls. Neither Charter nor any of its Suppliers make any representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the call.

By your use of the Charter Phone International Per Minute Calling Plan, you agree to be responsible for payment of all applicable charges for calls that appear on your credit card bill, including but not limited to the use or misuse by an unauthorized third party, or any error, accidental use or loss. Due to our verification process, all funds may not be available for immediate use. In no event will Charter or its Suppliers be liable for any indirect, special, incidental or consequential losses or damages arising in any manner from the use of the Charter Phone service including calls made under the Charter Phone per minute international calling plan. These terms and conditions are in addition to those terms and conditions set forth in the Internet Service Terms and Conditions and Charter Phone Terms and Conditions.

Charter Phone World Call

Charter Phone offers optional Charter Phone World Call for direct-dialed calls made from the subscriber's home to locations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands. A Subscriber who chooses to participate in Charter Phone World Call will be charged a flat monthly fee for a designated number of minutes to be used for direct-dial international calls in addition to the flat monthly recurring rate that the Subscriber pays for Charter Phone service. Subscribers may enroll in the optional Charter Phone World Call by contacting Charter Phone customer service.

Charter Phone World Call is for residential non-commercial use only by the Charter Phone subscriber(s) associated with the Charter account at their specified service address (limit 1 per account).

Applicable Charges and Limitations on Minutes Available to Call Cuba:

Each billing cycle, Subscribers participating in Charter Phone World Call have access up to 250 international minutes per billing cycle, inclusive of up to 30 minutes which may be used for calls to Cuba. If a Subscriber within their billing cycle uses over 250 international minutes or over 30 minutes of calling to Cuba, the Subscriber will be automatically charged for the purchase of an additional block of up to 250 international minutes, which includes up to 30 minutes to Cuba. If a Subscriber consumes a total of 500 international minutes of Charter Phone World Call or 60 minutes to Cuba within their billing cycle, subsequent international calls will be placed via Charter Phone International Calling at the per minute rates described in Section 3.B. of the Charter Phone Terms and Conditions and charges will be added to Subscriber's monthly billing statement. The Charter Phone World Call Calling Plan does not include a remote access dialing feature. If Subscribers enrolled in the World Call Calling Plan use the Charter Phone International Calling remote access feature to make international calls while away from Subscriber's residence, Subscriber will be charged the Charter Phone International Calling per minute rates (described in Section 3.B. of the Charter Phone Terms and Conditions) and the charges will be added to Subscriber's monthly billing statement.

Announcements and Warning Tones:

Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the initial block of up to 250 international minutes:

  1. Within 10 minutes of crossing the 30 Cuba minute threshold. When initiating the first call following the consumption of at least 20 minutes to Cuba, Subscriber will hear a reminder announcement that that an additional charge will automatically be applied to their Charter account if more than 30 minutes of calling to Cuba are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.
  2. Within 1 hour of crossing the 250 total international minute threshold. When initiating the first call following the consumption of at least 190 total international minutes, Subscriber will hear a reminder announcement that an additional charge will automatically be applied to their Charter account if more than 250 total international minutes are consumed within their current billing cycle. The announcement occurs post dial but pre-call completion.
  3. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba. These tones indicate that an additional charge will automatically be applied to their Charter account when more than 30 minutes of calling to Cuba are used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.
  4. At 5 minutes and 1 minute before crossing the 250 total international minute threshold. Subscribers will be provided with warning tones when they have consumed 245 minutes of total international minutes and again, when they have consumed 249 total international minutes. These tones indicate that an additional charge will automatically be applied to their Charter account when more than 250 total international minutes have been used within their current billing cycle. These warning tones occur during these calls and can be only heard by the Subscriber.

Subscribers will hear the following announcements and warning tones coincident with the specified event in connection with usage of the additional block of up to 250 international minutes:

  1. Within 10 minutes of crossing the 30 Cuba minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 20 minutes to Cuba from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make calls to Cuba using their Charter Phone World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. The announcement occurs post dial but pre-call completion. Within 1 hour of crossing the 250 total international minute threshold from the additional minutes block. When initiating the first call following the consumption of at least 190 total international minutes from the additional block of international minutes, Subscriber will hear a reminder announcement that their ability to make international calls using their Charter Phone World Call will be blocked until the start of the following bill cycle once they consume a total of 500 international calling minutes within their current billing cycle. The announcement occurs post dial but pre-call completion.
  2. At 5 minutes and 1 minute before crossing the 30 Cuba minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have consumed 25 minutes to Cuba and again, when they have consumed 29 minutes to Cuba from their additional minutes block. These tones indicate that the Subscriber's ability to make calls to Cuba using their Charter Phone World Call will be blocked until the start of the following billing cycle once they consume the 30 minutes of calling to Cuba from the additional block of minutes. These tones occur during a call and can be only heard by the Subscriber.
  3. At 5 minutes and 1 minute before crossing the 250 total international minute threshold from the additional minutes block. Subscribers will be provided with warning tones when they have used 245 minutes of total international minutes and again, when they have used 249 total international minutes from the additional minutes block. These tones indicate that the Subscriber's ability to make international calls using their Charter Phone World Call will be blocked until the start of the following billing cycle once they consume a total of 500 international calling minutes within their current billing cycle. These tones occur during a call and can be only heard by the Subscriber.
  4. Call Disconnect Tone. Subscriber will be provided with a warning tone consisting of three beeps 5 seconds prior to exhausting the available calling minutes as described above. These tones indicate that a Subscriber's ability to make either all international calls or calls to Cuba using Charter Phone World Call minutes is blocked until the start of the following billing cycle and that the current call will be disconnected.

Minute Rounding:

All Charter Phone World Call calls will be rounded up to the nearest whole minute (e.g., a 30 second call would display as 1 minute in the on Subscriber's monthly invoice).

Excluded Destinations: Destinations excluded from Charter Phone World Call include Satellite phones, Global Network Numbers and Audio-text lines/destinations.

Call Credits: Subscribers may request a credit for Charter Phone World Call minutes usage within 48 hours from when the call was dialed. Calls qualifying for 'minutes' credit must be no longer than 1 minute in length.

Charter Phone World Call Eligibility:

To be eligible to order Charter Phone World Call:

  1. Subscriber must currently subscribe to Charter's residential Charter Phone Service or order Charter's residential Charter Phone Service at the time of ordering Charter Phone World Call,
  2. all of Subscriber's Charter accounts must be in good standing,
  3. Charter Phone World Call must be available in their zip code, and
  4. Subscriber has not previously ordered Charter Phone World Call service in the current billing cycle.

Residential and Non-Commercial Use Only.

Charter Phone World Call is not permitted to use for/by:

  1. Resale of service,
  2. Business use,
  3. Call center use,
  4. Telemarketing use,
  5. Fax broadcast,
  6. Wholesale use,
  7. Re-dialers,
  8. Auto-dialers or
  9. Callback applications.

Pro-Rating:

When placing the order for Charter Phone World Call, the monthly recurring charge will be pro-rated per the Subscriber's billing cycle with a billing credit adjustment. At service disconnect, Charter Phone World Call is not pro-rated.

Service Suspension: Charter reserves the right to suspend the Subscriber's account if Subscriber violates the Charter Phone Terms and Conditions or these Charter Phone World Call Terms of Service. Subscribers may elect to suspend Charter Phone World Call to prohibit international calling. During the suspension period, Subscriber will continue to be billed for their Charter Phone World Call service.

Non-Recurring Charges: If a Subscriber exceeds either 250 minutes of international calling or 30 minutes of calling to Cuba within a billing cycle, a non-recurring fee of will be automatically applied to the next bill for the purchase of an additional block of 250 international minutes of which 30 minutes may be used to call Cuba.

Rollover of Unused Minutes to Additional Minute Block within Billing Cycle: If a Subscriber exceeds 30 minutes of calling to Cuba and incurs a charge for an additional minutes block, any unused international minutes from the initial minutes block will be available for international calls, except to Cuba, throughout such billing cycle.

Rollover of Unused Minutes to Next Billing Cycle: Charter Phone World Call minutes can only be used within the billing cycle in which such minutes were purchased. Unused minutes do not rollover to the next billing cycle.

Effective: December 1, 2013

Additional Terms and Conditions for Charter Phone Features and Functions

Charter Phone Click to Call Terms of Use (Residential & Business)

Charter is pleased to provide its Charter Phone Click to Call ("Click to Call") to you in accordance with these Charter Phone Click to Call Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Charter Phone Terms and Conditions and the Subscriber Privacy Notice, as they may be changed from time to time, as well as these Charter Phone Click To Call End User Terms of Use.

Your use of Click to Call is your acknowledgment that you have read and agreed to these Terms which is a legal document.

  1. Services Provided: Click-to-Call allows Subscribers to initiate calls over the Internet from their Charter Phone web portal or any Internet browser using a simple, easy mechanism. Click-to-Call is an adjunct feature of the Charter Phone service that allows Subscribers to initiate Charter Phone calls via the Internet from home or away from home through a designated telephone number or GoogleTalk client ID specified by the Subscriber (the "Reach Location") to enable the call to be completed at the terminating telephone number selected by the Subscriber ("Destination Location"). As an adjunct to the Charter Phone service, the product is only available to Charter Phone Subscribers. Click-to-Call is a one-way feature and cannot be used by Subscribers to forward incoming Charter Phone calls to another location. Click-to-Call is only available to Charter Phone Subscribers in good standing.
  2. Caller ID Display: The Charter Phone telephone number associated with the Subscriber's Charter Phone account will be displayed at both the Reach Location and the Destination Location. However, if the Charter Phone account has the private outbound calling feature enabled, the Charter Phone number will not be displayed at the Destination Location.
  3. System Requirements: Click-to-Call requires (1) either the Internet Explorer version 7 or above or Mozilla Firefox Internet browser and (2) the Charter Phone Click-to-Call software
  4. Prohibited Uses: Subscribers may not use Click-to-Call to make international calls, emergency calls, or calls in which Subscriber does not intend to participate. Subscribers may not use the Click-to-Call Service in any manner that violates any state or federal statutes (e.g., making crank calls, spoofing call origination information) or the other provisions in this Agreement. Charter reserves the right to disconnect without notice any prohibited transmissions or uses, and to terminate service in the event of violation of the foregoing use restrictions.
  5. E911: E911 calls cannot be made using Click-to-Call. In order to place an E911 call you must place the call from an alternate phone connection.
  6. Use of GoogleTalk Client. In the event that Subscriber designates their GoogleTalk client as the Reach Location while using Click-to-Call, Subscriber understands and agrees that the use thereof shall also be subject to their agreement with GoogleTalk and, like any other GoogleTalk call session, any Google Talk client calls initiated through Click-to-Call shall be transmitted in a non-secure unencrypted manner.

Changes to Click to Call and these Terms: You agree that Charter may for any reason, and without notice to you, modify or terminate Click to Call and these Terms of Use without liability to you, any user or any third party.

Effective: December 1, 2013

Agreement For Charter Phone Extended Dial Plan (Residential)

Charter Phone offers to certain eligible Subscribers the Charter Phone Extended Dial Plan for direct-dialed calls made from the Subscriber's home to those countries included in Subscriber's International destinations plan. The Charter Phone Extended Dial Plan is only available to certain qualifying residential subscribers. A Subscriber who chooses to participate in Charter Phone Extended Dial Plan will receive an unlimited number of minutes to be used for direct-dial international calls to destinations in their plan during Subscriber's promotional period. Any international calls placed to destinations not included in the Extended Dial Plan will be automatically placed via Charter Phone International Calling at the per minute rates described in Section 3.B. of the Agreement for Charter Phone and charges will be added to Subscriber's monthly billing statement. The Charter Phone Extended Dial Plan does not include a remote access dialing feature. If Subscribers enrolled in the Extended Dial Plan uses the Charter Phone International Calling remote access feature to make international calls while away from Subscriber's residence, Subscriber will be the charged the Charter Phone International Calling per minute rates (described in Section 3.B. of the Agreement for Charter Phone) and the charges will be added to Subscriber's monthly billing statement. Upon expiration of the Subscriber's promotional period, Charter Phone Extended Dial Plan may no longer be available.

International calling destinations within a package are subject to change.

Charter Phone Extended Dial Plan is for residential non-commercial use only by the Charter Phone Subscriber(s) associated with the Charter account at their specified service address (limit 1 per account). Destinations excluded from Charter Phone Extended Dial Plan include satellite phones and audio-text lines/destinations. Calls to cell phones are supported only for certain destinations.

Charter Phone Extended Dial Plan is not permitted to use for/by:

  1. Resale of service
  2. Business use
  3. Call center use
  4. Telemarketing use
  5. Fax broadcast
  6. Wholesale use
  7. Re-dialers
  8. Auto-dialers
  9. Callback applications

Prohibited Uses: Charter Phone service may be used as a residential voice service only and may not be used for commercial purposes, including, but not limited to, telemarketing, call center services, medical transcription or facsimile broadcasting. In addition, auto-dialers and predictive dialers may not be used with Charter Phone service. Charter Phone is intended to be used consistent with its intended normal residential use. For instance, unlimited voice plans are intended to be used for continuous live dialog between the subscriber and a third party. Certain other activity such as excessive consistent usage, unusual call patterns, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal use of the service in violation of these terms of service.

Subscriber's use of the Charter Phone Extended Dial Plan is subject to the Agreement for Charter Phone. Charter reserves the right to suspend the Subscriber's account if Subscriber violates the Agreement for Charter Phone or these Charter Phone Extended Dial Plan Terms and Conditions. Additional offer terms and conditions apply.

Effective: December 1, 2013

Charter Phone Gadget Term of Use (Residential)

Charter is pleased to provide its Charter Phone Gadget (the "Gadget") to you in accordance with these Charter Phone Gadget Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, Charter Phone Terms and Conditions, Agreement for Charter Phone for Business and the Subscriber Privacy Notice (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.

Subscriber's use of Gadget is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.

  1. The Gadget.
  2. Disclosure of CPNI.
  3. Restrictions on Use.
  4. Limitations on the Gadget.
  5. Unauthorized Access.
  6. Changes to the Gadget and these Terms.

We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.

Effective: December 1, 2013

Charter Phone RSS Feed Term of Use (Residential)

Charter is pleased to provide its Charter Phone RSS Feed to you in accordance with these Charter Phone RSS Feed Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, Charter Phone Residential Terms of Service, Agreement for Charter Phone for Business, and the Subscriber Privacy Notice (collectively, the "TOS") as they may be changed from time to time. Capitalized terms used herein but not defined shall have the meanings ascribed to them in the TOS.

Subscriber's use of Charter Phone RSS Feed is acknowledgment that Subscriber has read and agreed to these Terms which is a legal document.

  1. The RSS Feed. Charter Phone RSS Feed allows Subscriber to access certain information available through the Subscriber's Charter Phone web portal, including but not limited to call detail records, voicemail records, and CPNI (collectively, Charter Phone Information) directly through a RSS feed reader(s) designated by the Subscriber. Upon accessing the Charter Phone web portal, Subscriber will be required to authenticate his/her Charter Phone account by entering his/her Charter ID and password. The authentication is processed by Charter and Subscriber's Charter ID and password is not disclosed by Charter to any RSS feed reader. Through the use of encrypted URL's, the designated RSS feed reader is enabled to display certain Charter Phone Information. Subscriber is solely responsible for obtaining any and all rights or permissions required to use the RSS feed reader. To expire an Charter Phone RSS Feed the subscriber must do so by accessing the Charter Phone web portal.
  2. Disclosure of CPNI. To the extent necessary for Subscriber to use Charter Phone RSS Feed, Subscriber hereby consents the disclosure by Charter to the RSS feed reader of certain customer proprietary network information ("CPNI").
  3. Restrictions on Use. Subscriber agrees that his/her use of and access to Charter Phone RSS Feed shall only be for personal and noncommercial use. Subscriber agrees not to (a) reverse engineer, decompile, disassemble, modify, translate, alter, adapt, make any attempt to discover the source code of Charter Phone RSS Feed or software, or create derivative works from Charter Phone RSS Feed or its software or (b) directly access or use any Charter server which provides the information used by Charter Phone RSS Feed other than via Subscriber's use of Charter Phone RSS Feed or the applicable Charter website in a reasonable and customary manner.
  4. Limitations on Charter Phone RSS Feed. Charter Phone RSS Feed communicates with one or more Charter servers and/or systems to obtain information. Subscriber acknowledges that such servers and/or systems may be inaccessible or inoperative from time to time. Because all servers and systems have limited capacity and are used by many people, Subscriber may not use Charter Phone RSS Feed in any manner that would (i) damage or overburden any Charter server or system, or any network connected to any Charter server, or (ii) interfere with any other party's use of the Charter server or system. Subscriber acknowledges that he/she is responsible for all hardware, software and other equipment required in order to use Charter Phone RSS Feed, including but not limited to the RSS feed reader. Although Charter uses commercially reasonable efforts to provide you with a secure and reliable service, Charter provides Charter Phone RSS Feed on an "AS IS" and "AS AVAILABLE" basis. Charter makes no warranty or guarantee that Charter Phone RSS Feed shall be uninterrupted or error-free and shall not be liable or responsible for any errors, losses, or interruptions in connection with Subscriber's use of Charter Phone RSS Feed. Charter is not in any way liable or responsible for Subscriber's use of the designated RSS feed reader and Subscriber agrees to hold Charter harmless for any loss or damage in connection with the use thereof.
  5. Unauthorized Access. Subscriber acknowledges and understands that Charter Phone RSS Feed will not automatically time out and if he/she leaves their computer unattended after accessing Charter Phone RSS Feed , an unauthorized user may be able to view Subscriber's Charter Phone Information. This security risk can be minimized by logging out of the designated RSS feed reader when Subscriber's computer will be unattended. Subscriber agrees to hold Charter harmless for the loss of any Charter Phone Information or other files or data while using Charter Phone RSS Feed (S), and for any unauthorized access to or utilization by any third party of any Charter Phone Information available through Charter Phone RSS Feed.
  6. Changes to Charter Phone RSS Feed and these Terms. Subscriber agrees that Charter may for any reason, and without notice to Subscriber, modify or terminate Charter Phone RSS Feed and these Terms without liability to Subscriber, any user or any third party.

We urge Subscriber to review these Terms periodically so that Subscriber will be aware of any modifications.

Effective: December 1, 2013