Terms of Service/Policies

CHARTER PHONE BUSINESS TERMS & CONDITIONS


THESE CHARTER COMMUNICATIONS ("CHARTER") CHARTER BUSINESS TERMS OF SERVICE GOVERNING YOUR USE OF CHARTER PHONE FOR BUSINESS INCLUDE A BINDING ARBITRATION PROVISION SET FORTH IN PARAGRAPH 9 WHICH INCLUDES A WAIVER OF CLASS ACTIONS AND PROVISIONS FOR OPTING OUT OF ARBITRATION.

Charter Communications, Inc., on behalf of its authorized affiliates and subsidiaries, specifically Bresnan Broadband of Colorado, LLC, Bresnan Broadband of Montana, LLC, Bresnan Broadband of Utah, LLC and Bresnan Broadband of Wyoming, LLC (collectively, "Charter"), is pleased to provide its Charter Phone Service (also referred to as, "Charter Voice Service" or "Service") to you in accordance with these terms and conditions, which terms and conditions incorporate and include the General Terms and Conditions of Service and the Subscriber Privacy Notice, which can be found at www.charter.com/optimum, as they may be changed from time to time ("Agreement").

Subscriber's use of the Charter Phone for Business Service shall be deemed acknowledgment that Subscriber has read and agreed to these terms of service. Any Subscriber who does not agree to be bound by these terms should immediately stop their use of the Charter Phone for Business Service and notify the Charter Customer Service Department to terminate the account. This is a legal document.

  1. Services Provided: Charter's Charter Phone for Business digital phone service provides unlimited calling within the United States, Puerto Rico, Canada and the US Virgin Islands in connection with Charter's Internet service in accordance with the following terms of service. Charter Phone for Business also offers an optional international calling plan for direct-dialed calls made from the Subscriber's business to locations outside of the United States, Puerto Rico, Canada and the US Virgin Islands.
  2. Monthly Service Fee: Subscriber agrees to pay the monthly service charge for Charter Phone for Business service. Charter Phone for Business service is offered only as an additional service of Charter's Internet offering and may not be purchased as a stand-alone service. Charter Phone for Business is offered only to the Charter authorized address where Internet service is provided. Charter reserves the right to increase or decrease the fee for any services offered. Fees for Charter Phone for Business service shall be posted at www.charter.com/optimum. Charter Phone for Business service will be terminated in the event the Subscriber does not pay. The intrastate/interstate allocation of Charter Phone telephone service is based upon a traffic study that analyzes the intrastate and interstate minutes of all customers.
  3. Charter Phone for Business Service Features: Charter Phone for Business service is offered with the following features:
    1. Unlimited local, regional and long distance calling within the United States, Puerto Rico, Canada and the US Virgin Islands including 800 service, call waiting, call waiting with caller ID, caller ID with name, caller ID blocking (*67), call return (*69), three-way calling, call forwarding, anonymous calling, anonymous call blocker, busy re-dial, Find me, VIP ringing, hunting, straight line white pages directory listing, enhanced voicemail, Charter Phone for Business Web portal, unlimited inbound calling, a choice of an unlisted telephone number and/or the ability to keep your current telephone number and port it over to Charter Phone for Business. Direct-dial calls outside of the U.S. are available only with the Charter Phone for Business International Calling Plan at an additional per minute charge. Charter Phone for Business does not support busy line verification, busy line interruption, and operator assisted calling (including person to person and station to station calling), pay services or third-party billing. Call forwarding is not available outside the continental U.S.
    2. Enhanced 911 ("E-911") is a feature of the Charter Phone for Business service that allows emergency operators to automatically know the telephone number and address of the dialing party.

      This E-911 feature has certain requirements in order to operate, as well as certain limitations:
      1. The emergency service provider handling the E-911 call, and the address the emergency service provider will see, are linked to the address Charter has on file when the Subscriber originally signed up for service. If the Subscriber does not correctly identify where the Subscriber's voice-enabled cable modem is actually located, or if the voice-enabled cable modem is moved away from the original address, the Subscriber's 911 calls may be misdirected to the wrong address or to the wrong emergency service provider.

        Therefore, in order to have 911 calls routed correctly, the Subscriber acknowledges responsibility to promptly notify Charter of any change in service address.

        The availability of E911 depends on the capabilities of the emergency call centers that receive and process emergency calls in your area. In certain areas E-911 may not be available. In such areas, the emergency calls will be routed to the emergency operator but the emergency operator answering the phone will not have access to either the caller's telephone number or address information. The Subscriber must provide call-back telephone number and address information verbally during the emergency call.
      2. Charter Phone for Business will provide a free to use voice-enabled modem with its own power supply when installed at the Subscriber premises. If there is a local power outage at the Subscriber premises, the service will continue to work for as long as the battery is functional. However, if there is a disruption to the cable network or facilities, the Service will not work even if the battery is still functional. Subscriber understands that in such cases it will not be possible to place or receive calls including calls to access emergency 911 services. It is the customer's responsibility to notify Charter if the battery is not working and/or needs replacement. Charter will provide a replacement battery free of charge.
      3. IMPORTANT INFORMATION Regarding Keeping Your Charter Phone for Business Phone Number When you Move: Please be aware that during the first 72 hours of arriving at a new service address, if Subscriber dials 911 from their Charter Phone for Business phone, Subscriber must relay to the emergency service operator Subscriber's new (current) service address. This is necessary to ensure emergency services are dispatched to Subscriber's new service address and not the old service address in the event the emergency services operator may not have the new Registered Location in their records.
      4. If Subscriber so chooses, Subscriber may separately purchase a spare battery backup for use with their voice-enabled cable modem in the instance of a non-network related outage.
    3. Charter Phone for Business offers an optional Prepaid International Calling Plan for direct-dialed calls made from the Subscriber's business location(s) to destinations outside of the U.S., Puerto Rico, Canada and the US Virgin Islands. The Prepaid International Calling Plan also includes a remote calling feature that enables the Subscriber to make international calls, as well as domestic calls, when they are away from their business. A Subscriber who chooses to participate in the Prepaid International Calling Plan will be charged for direct-dial international calls and remote calls in addition to the flat monthly recurring rate that the Subscriber pays for Charter Phone for Business service. Subscribers may enroll in the optional Prepaid International Calling Plan through the My Charter Phone web portal located at www.charter.net. The Charter Phone Prepaid International Calling Plan is further subject to the specific terms and conditions governing Subscriber's enrollment in this optional calling plan.
    4. Charter Phone for Business offers professional installation: the voice-enabled cable modem will be provided on a free to use basis (See section 5). Charter Phone for Business provides a business wiring solution that enables customers to use Charter Phone for Business as standard telephone lines. Charter will use a network interface device (NID), a common connectivity panel used in commercial locations and the NID will be the demarcation point for the Charter Phone for Business service. Charter will connect the wiring from the cable modem to the NID. An existing cable modem for Charter Internet might not be located near the NID on the Subscriber premise. Charter will determine the best method of installation and location of the modem to deliver the service at the time of installation.

      Charter will be responsible for delivering dial tone to the demarcation point (NID) only. Subscriber will be responsible for wiring from the NID out to the individual phone(s). Charter reserves the right to determine the manner in which the business wiring solution is executed. In certain cases, Charter may be required to alter or adapt the Subscriber's inside wiring so that Charter Phone for Business is available on the existing phones. Charter Phone for Business does not offer a wire maintenance plan. The Subscriber is solely responsible for maintaining all inside wire and phones within the business. Charter Phone for Business will troubleshoot and fix reported problems for a specified service charge. The service charge is based on the then current rate in effect.

      In certain buildings such as multiple dwelling units, Charter Phone for Business may not have access to the Subscriber's inside wiring located within the business. In these instances, Charter has the right to determine how best to wire the Subscriber's business.
    5. Alarm Systems. If Subscriber has a centrally monitored system, which is not (i) a high security monitoring system (UL 681 or similar) or (ii) an emergency medical alert system, Charter Phone for Business will be wired so that it may be available for use with such system. This request must be made at the time of sale. Although Charter Phone for Business will supply a connection that will allow the operation of Subscriber's existing business security system, Charter Phone for Business does not guarantee that any such system will be in complete operational order following the installation of Charter Phone for Business. As such, it is Subscriber's obligation to contact their security system provider to inform them of your Charter Phone for Business installation and any change in phone number and to request a complete operational test of such system immediately following installation of Charter Phone for Business service. In addition, it is your responsibility to test your system on a regular basis. Charter Phone for Business installation will insure proper wiring from the cable modem to the Charter demark (NID/wiring block). However, any inside wiring from the NID/wiring block to the alarm panel is Subscriber's responsibility. In the event of a large-scale power outage or network outage (whether unplanned or maintenance related), Charter Phone for Business service, including any security system, which uses Charter Phone for Business to connect to central station monitoring, will not function.

      Charter does not support the use of Charter Phone for Business as a connection between medical alert systems or, (ii) any high security monitoring systems (UL 681 or similar) and the central station monitoring and Subscriber must maintain an alternate connection. Charter does not support the use of Charter Phone for Business as a connection between fire alarm systems (UL 864 or similar) and the central states monitoring for service locations in Pennsylvania. If Charter Phone for Business is used as a connection between fire alarm systems (UL 864 or similar) and the central station monitoring for a Subscriber service location as permitted hereunder, Subscriber agrees that it will be solely responsible for contacting its authorized central station monitored fire alarm system provider to test and verify that the central station monitored fire alarm system is in good working order following Charter's Service installation, including the testing of proper line seizure functionality and the successful transmission of signals at the supervising station.
    6. Anonymous Calling - Charter Phone for Business provides the option to hide caller ID information on a per call basis via *67 or for all calls through My Charter Phone web portal. However, if Subscriber is calling an Charter Phone Toll Free number, caller ID information (Name and Telephone Number) will be displayed to the owner of the Toll Free number regardless if the feature is active or not.
    7. Caller Name - Charter Phone for Business will associate the Subscriber's business name with the Subscriber's telephone numbers on the account to be displayed in association with Caller Name (CNAM) lookup services provided by Charter Phone and other telecommunications service providers for all calls made from any of the numbers on the account. Following initial service commencement, Subscriber can modify and manage the Caller Name(s) for each telephone number on the account through the Charter Business Account Center. Subscriber agrees to the following: Caller Name submissions(s) shall not mislead or impersonate any person or company; Caller Name submission(s) shall not contain false information and shall accurately represent the name of the company that subscribes to the service; Caller Name submission(s) shall not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Charter or the publisher in its sole discretion; and Caller Name submission(s) shall comply with all relevant laws, rules and regulations.
    8. Charter Phone may from time to time, offer additional service features or functionality. Information about these features or functions will be available through the Charter Phone Home Page. These features or functions may be further subject to specific terms and conditions and subject to change at any time by Charter.
  4. Charter Phone for Business Service Limitations:
    1. Service outages: Your Charter Phone for Business modem is electrically powered and will be provided with its own battery backup. If there is a local power outage the service will continue to work for as long as the battery is functional. However, if there is a disruption to the cable network or facilities, or if broadband connection is disrupted or not operating, the Service will not work regardless of the condition of the battery backup unit. In the event of a larger power outage, the modem, including all phones and services connected to or powered by it, will not work. Subscriber expressly acknowledges that in such cases Enhanced 911 service, and the use of Charter Phone for Business as the connection between a security system and central monitoring services will not work. Subscribers may choose to purchase an additional battery backup for use in the event of a non-network related outage.
    2. Limitations on the Number of Lines: Charter Phone for Business provides no more than 24 telephone lines at a service location. Subscribers may not combine the services from multiple service locations or accounts into a shared telephone system infrastructure for the purpose of increasing the number of lines at a single service location.
    3. Medical Alert Systems: Like any other communications service provider, we do not represent that our Service is fail-safe. In addition, Charter prohibits the use of Charter Phone for Business as the connection between medical alert systems and central station monitoring, and will neither connect to such services nor provide technical support for the connection.
    4. Limitations on operator assisted calls: Currently, certain operator assisted services such as busy line verification, busy line interruption and operator assisted calling (including person-to-person and station-to-station calling), dial around services (10-10-XXX), pay services (900 and 976 services), collect calling and third-party billing are not offered with the Charter Phone for Business service.
    5. Limitations on Toll Free Calls. Charter Phone Toll Free Service does not accept toll free calls that originate from payphones or toll free calls which require any operator intervention or screening for call completion including calls originating from lines within a prison or confinement/detention facility that are intended for inmate/detainee use and require outward call screening and restriction and private paystations that may or may not require coins for call completion.
  5. Equipment required: Charter Phone for Business service requires a voice-enabled cable modem with battery backup. Charter will supply a voice-enabled modem with battery backup without charge for so long as Subscriber remains a Charter Phone for Business customer or until Charter changes this service offering. Upon termination of either Charter Phone for Business or Charter Internet Service for any reason, Subscriber may be asked to return the Charter supplied (excluding purchased modems) voice-enabled cable modem and battery backup unit (s) within thirty (30) days or Subscriber will be charged an equipment fee equal to the fee charged by Charter at the time the equipment was supplied by Charter. Alternatively, Subscriber may purchase a voice-enabled cable modem from Charter. The cost for the purchase of the voice-enabled modem will be charged to Subscriber's Charter service bill. In the event Subscriber purchases the voice-enabled cable modem from Charter and terminates services within thirty (30) days, Subscriber may return the modem for a full credit of the purchase price.
  6. Term: Charter Phone for Business Service shall continue until such time as terminated by Subscriber, which shall be effective upon one (1) day's notice, or terminated by Charter for breach (including nonpayment) of this Agreement, or the Internet Service Terms and Conditions and Charter Internet Boost for Business, or otherwise terminated by Charter in accordance with its General Terms and Conditions of Service.
  7. Directory Listing: Charter Phone offers a directory listing capability. To make changes to your Directory Listing please call Charter at 1-877-273-7626.
  8. Incorporation of Charter's Agreement for Internet Service: Charter Phone for Business services are offered as an additional service of Charter's Internet service offering. Subscriber agrees that the Agreement for Internet Service and Charter's Internet Boost for Business are incorporated into this Agreement and shall apply to Charter Phone for Business services. The Agreement for Charter Phone for Business shall control in the event of any conflict with the terms and conditions of the Agreement for Internet and Charter's Internet Boost for Business.
  9. Limitation of Liability: Charter Phone for Business is provided "AS IS". The liability of Charter for damages arising out of the furnishing of Services hereunder, including but not limited to mistakes, omissions, interruptions, delays or errors or other defaults, representations or use of these Services or arising out of the failure to furnish the Charter Phone for Business Service, whether caused by acts of commission or omission shall be limited to an allowance for the time period of any Charter for Business Voice Service interruption. Charter shall not be liable for any direct, indirect, special, consequential, exemplary or punitive losses or damages, including loss of profits, loss of earnings, loss of business opportunities and personal injuries that a Subscriber may suffer. Finally, Charter shall not be liable for any loss or interruptions in service or for any damages or losses due to the fault or negligence of the Subscriber, or any Authorized User, or any other party or person(s), or due to the failure or malfunction of Subscriber-provided or Authorized User-provided equipment or facilities due to the failure of the Subscriber to fulfill any obligation under this Agreement.
  10. Arbitration. The following provisions are important with respect to the Agreement between you and Charter regarding Charter's Services.

    PLEASE READ THEM CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. This Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to you in the event of a dispute.

    Subject to the "Exclusions" paragraph below, Charter and you agree to arbitrate disputes and claims arising out of or relating to this Agreement, the Services or marketing of the Services you have received from Charter. Notwithstanding the foregoing, either party may bring an individual action on any matter or subject in small claims court.

    THIS AGREEMENT MEMORIALIZES A TRANSACTION IN INTERSTATE COMMERCE.THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THESE ARBITRATION PROVISIONS.

    A party who intends to seek arbitration must first send to the other a written notice of intent to arbitrate, entitled "Notice of Intent to Arbitrate" ("Notice"). The Notice to Charter should be addressed to: VP and Associate General Counsel, Litigation, Charter Communications, 12405 Powerscourt Drive, St. Louis, MO 63131 ("Arbitration Notice Address"). The Notice must: (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. If we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Charter may commence an arbitration proceeding, in which all issues are for the arbitrator to decide (including the scope of the arbitration clause), but the arbitrator shall be bound by the terms of this Agreement.

    The arbitration shall be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and the arbitration shall be administered by the AAA. The AAA Rules and fee information are available at "www.adr.org," by calling the AAA at 1-800-778-7879, or by writing to the Arbitration Notice Address.

    CHARTER SHALL BEAR THE COST OF ANY ARBITRATION FILING FEES AND ARBITRATOR'S FEES FOR CLAIMS OF UP TO $75,000. YOU ARE RESPONSIBLE FOR ALL OTHER ADDITIONAL COSTS THAT YOU INCUR IN THE ARBITRATION INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES OR EXPERT WITNESS COSTS UNLESS OTHERWISE REQUIRED OF CHARTER UNDER APPLICABLE LAW.

    If the arbitrator's award exceeds $75,000, either party may appeal such award to a three-arbitrator panel administered by the AAA and selected according to the AAA Rules, by filing a written notice of appeal within 30 days after the date of entry of the arbitration award. The appealing party must provide the other party with a copy of such appeal concurrently with its submission of the appeals notice to AAA. The three-arbitrator panel must issue its decision within 120 days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which may exist under the Federal Arbitration Act.

    The parties may agree that arbitration will be conducted solely on the basis of the documents submitted to the arbitrator, via a telephonic hearing, or by an in-person hearing as established by AAA rules.

    YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND CHARTER ARE WAIVING THE RIGHT TO A TRIAL BY JUDGE OR JURY

    Unless Charter and you agree otherwise in writing, all hearings conducted as part of the arbitration shall take place in the county (or parish) of your billing address.

    The arbitrator may award injunctive relief only in favor of the party seeking relief, only to the extent sought, and only to the extent necessary to provide the specific relief warranted by such individual's claim.

    The parties agree that the arbitrator must give effect to the terms of this Agreement.

    YOU AND CHARTER AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT ON BEHALF OF, OR AS PART OF, A CLASS ACTION OR REPRESENTATIVE PROCEEDING

    Furthermore, unless both you and Charter agree otherwise in writing, the arbitrator may not consolidate proceedings or more than one person's claims and may not otherwise preside over any form of representative or class proceeding. If this specific paragraph is found to be unenforceable, then the entirety of these arbitration provisions shall be null and void and rendered of no further effect with respect to the specific claim at issue.

    Right to Opt Out. If you do not wish to be bound by these arbitration provisions, you must notify Charter in writing within 30 days of (a) the date that this arbitration provision becomes effective, if you are an existing customer, or (b) the date that you first subscribe to the Service(s). You may opt out by mail to the Arbitration Notice Address. Your written notification to Charter must include your name, address, and Charter account number as well as a clear statement that you do not wish to resolve disputes with Charter through arbitration. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with Charter or the delivery of Services to you by Charter.

    Severability. If any clause within these arbitration provisions is found to be illegal or unenforceable, that specific clause will be severed from these arbitration provisions, and the remainder of the arbitration provisions will be given full force and effect.

    NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN THE EVENT SOME OR ALL OF THESE ARBITRATION PROVISIONS IS DETERMINED TO BE UNENFORCEABLE FOR ANY REASON, OR IF A CLAIM IS BROUGHT THAT IS FOUND BY A COURT TO BE EXCLUDED FROM THE SCOPE OF THESE ARBITRATION PROVISIONS, BOTH PARTIES AGREE TO WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY TRIAL BY JURY.

    For purposes of the foregoing sentence only, in the event such waiver is found to be unenforceable, it shall be severed from this Agreement, rendered null and void and of no further effect without affecting the rest of the arbitration provisions set forth herein.

    EXCLUSIONS. YOU AND CHARTER AGREE THAT THE FOLLOWING CLAIMS OR DISPUTES SHALL NOT BE SUBJECT TO ARBITRATION:
    1. ANY INDIVIDUAL ACTION BROUGHT BY YOU OR BY CHARTER ON ANY MATTER OR SUBJECT THAT IS WITHIN THE JURISDICTION OF A COURT THAT IS LIMITED TO ADJUDICATING SMALL CLAIMS.
    2. ANY DISPUTE OVER THE VALIDITY OF ANY PARTY'S INTELLECTUAL PROPERTY RIGHTS.
    3. ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE.
    For New York Video Customers. You may elect to resolve a Dispute through the New York Public Service Commission in accordance with NYCRR 16§890.709(a) and NYCRR 16§709(c).

    The foregoing arbitration provisions shall survive the termination of this Agreement
  11. Force Majeure: Charter shall not be liable for any failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, or other catastrophes; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over Charter, or of any department agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrection; riots, wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties.
  12. Installation: Charges for installation services and equipment will be charged at the current rate in effect.
  13. Taxes: Applicable fees and surcharges, if any, will be added to Subscriber's monthly bill.
  14. Prohibited Uses: Charter Phone for Business is intended to enable the small business customer with unlimited inbound and outbound calling within the United States, Puerto Rico, Canada and the US Virgin Islands for a flat rate price including many popular features. Charter Phone for Business service may not be used for purposes including, but not limited to, telemarketing, call center services, medical transcription, facsimile broadcasting, auto-dialers, predictive dialers, resell purposes, or engineered calling to utilize Charter Phone for Business solely for outbound calling or permitting others to call another person or company so frequently or at such times of the day or in such a manner as to harass, abuse or torment such other person(s) or company including the use of profane or obscene language. Charter reserves the right to disconnect without notice any prohibited transmissions or uses, including the use of the Service by the Subscriber that injuriously affects the efficiency of Charter's personnel (direct or subcontracted), plant or property and to terminate Service in the event of violation of the foregoing use restrictions.
  15. Amendment: Charter may, in its sole discretion, change, modify, add or remove portions of the Charter Phone for Business Service Terms and Conditions at any time. Charter may notify Subscriber of any such changes by posting notice of such changes on the Optimum Web site, or sending notice via e-mail or postal mail. The Subscriber's continued use of the Charter Phone for Business service following notice of such change, modification or amendment shall be deemed to be the Subscriber's acceptance of any such modification. If Subscriber does not agree to any modification of the Agreement for Charter Phone for Business, Subscriber must immediately cease using the Charter Phone for Business service and notify Charter that Subscriber is terminating Charter Phone for Business service. In addition, this Agreement for Charter Phone for Business is subject to change in compliance with applicable law.
  16. Directory Listing: Charter Phone for Business offers a directory listing capability that enables the Subscriber to list their phone number(s) in their local print White Pages as well as 411 Directory Assistance.
    1. Directory Listing Submission
      1. The Subscriber agrees to authorize Charter to submit their directory-listing request to their local print telephone White Pages and 411 Directory Assistance.
      2. New Listings - For a new listing submission, Charter will submit a single entry, straight line listing to the local directory as well as 411 Directory Assistance. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
    2. Directory Listing Availability
      1. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
      2. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Charter Phone for Business phone lines.
      3. Subscriber agrees that:
        1. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
        2. Directory listing submission(s) do not mislead or impersonate any person or company.
        3. Directory listing submission(s) do not contain false listing information.
        4. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Charter or the publisher in its sole discretion.
    3. Directory Listing of Toll Free numbers
      Charter Phone for Business offers a directory listing capability that enables the Subscriber of Charter Phone Toll Free service to list their Toll Free number in the local White Pages print directory and 411 Directory Assistance. A Subscriber who wishes to list their Toll Free number in the Yellow Pages directory or any other directory should negotiate a contract with the publisher directly. Participation in the Toll Free 1-800-555-1212 Directory Assistance or www.Tollfreeda.com web site is not available to Charter Phone Toll Free listings. When a Toll Free number is transferred over to Charter Phone, the previous provider will remove the listing from 1-800-555-1212 and Tollfreeda.com.
    4. Subscriber agrees to hold Charter harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Charter shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall hold Charter harmless against all claims that may arise from the use of such information.
  17. Entire Agreement: This Agreement for Charter Phone for Business is the only terms and conditions that govern Charter Phone for Business service. No undertaking, representation or warranty made by any agent or representative of Charter in connection with the sale, installation, maintenance or removal of Charter Phone for Business services shall modify or amend the agreement for Charter Phone for Business posted at www.charter.com/optimum.

Effective December 1, 2013