The installation fee is applied to your first month’s bill; except in instances where pre-payment is required. Professional installation is required for all new customers. Professional installation may include activating service at the power pole/box in your neighborhood, activating the coax jacks, connecting any cable boxes/coaxial cords to your TVs, installing the Charter Phone equipment to provide phone services and any required phone jacks, configuring your computer to interface with the cable modem and setting up your new Charter primary email address. Our trained technicians will ensure that you know how to use all services. Our installation is truly full service.