FAQ

What are the rules of the sweepstakes?

The full rules are available here.

At what point in the day can I expect to be contacted?

You can expect to be contacted between 9am EST and 5pm EST via email and/or phone.

How long do I have to wait to enter the sweepstakes again?

You can spin the wheel once per day, and you can gain more chances to win any time by playing College Recruiter or TV Guilty Pleasure Gotcha! on Charter's Facebook page.*

I've changed my phone number since I entered, how do I know I didn't miss my opportunity?

If your phone number has changed since entering the sweepstakes, please visit our Contact Us page and send us your updated information. If you are a finalist, we will notify you by phone and email.

Will you contact me by phone and by email?

Yes, if you are a finalist, we will notify you by phone and email.

How often can I take the quiz?

Once per day, either on the website or Facebook.

How often can I spin the wheel?

Once per day, either on the website or Facebook.

Why do you need my address?

If you are a chosen finalist, we will need a residential or business address so we can send you an affidavit to fill out. In addition, we will need the address to mail out your prize.

Why do you need my email?

If you are a chosen finalist, we will attempt to reach out to you via the email address you provide to notify you on next steps.

Can I use a PO Box as the address for my prize?

You may enter the sweepstakes with whatever information you choose, but if you are chosen as a finalist, you will fill out an affidavit where you should supply a residential or business address to have your prize mailed to.

How long is this sweepstakes?

The sweepstakes begins at 12:00 p.m. ET on July 15, 2013 and ends at 12:00 p.m. ET on September 30, 2013.

Will there be a list of prize winners?

The list of verified winners is always available on the Winners page and 2 winners from that list each day will be highlighted in a Facebook post.

I see my first name and first initial of my last name appear on the list of winners, am I a winner?

No. All finalists have been contacted and confirmed prior to posting.

What's the difference between entering on Facebook or the website?

There is no difference, you are welcome to choose either method anytime. However, the Extra Credit opportunities beyond the quiz and spin wheel are only located on Facebook.

How can I get more chances to win after I enter the first time?

You can spin the wheel once per day to gain between 1 and 11 chances to win.

You can try your hand at being a "college recruiter" by inviting Facebook friends to discover their major and receive an extra entry into the sweepstakes for every friend you invite.*

You can play TV Guilty Pleasure Gotcha! by fessing up to one of your tv guilty pleasures or tagging a friend to call them out with one. Remember, the guilty pleasures change once a week, so check back often! Each time you identify yourself or a friend as a fan of the featured guilty pleasure, you earn another entry into the sweepstakes.*


* Note: Each user can only gain a maximum of 20 entries per day across all channels.

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