Your Privacy Rights
Charter Communications values your privacy rights. Below is information about the privacy policies for our services.
Are You a Charter Customer?
Types of Information Collected
In order to provide this site and our numerous services, we collect two types of information on our site: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information: This refers to information that identifies you specifically. When you engage in certain activities on this site, such as registering for a membership, ordering a product or service, submitting content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself. It is completely optional for you to engage in these activities; however, we may ask that you provide us personal information, such as your name, mailing address, e-mail address, telephone and fax numbers, and other personally identifying information. When ordering products or services on the site, you may also be asked to provide payment information. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. This information is compiled and analyzed on both an individual and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, demographic information, what browser you are using, and/or your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a network, such as the World Wide Web. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
Collection Methods and Use of Information
We do not collect any Personally Identifiable Information about you on this site unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when you (a) register for our services and register your e-mail address with us; (b) enter sweepstakes or contests sponsored by us or one of our partners; (c) sign up for special offers from us or from selected third parties; (d) send e-mail messages, submit forms, post to forums, or transmit other information by telephone, e-mail or letter; or (e) submit your payment information when ordering and purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.
In addition, we, or our third-party ad server and/or content server may collect, certain Non-Personally Identifiable Information. We use your IP address to diagnose problems with our servers and/or software, to administer our site, and to gather demographic information. Our third-party ad servers may also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our site.
Release of Information
We do not sell, trade, or rent your Personally Identifiable Information to unaffiliated third parties for their direct marketing purposes unless you have affirmatively agreed to such disclosure. Charter may disclose your Personally Identifiable Information with some of our same-branded affiliates for those affiliates" direct marketing purposes. We do provide some of our services or provide parts of this site through contractual arrangements with affiliates, services providers, partners, and other third parties. We and our service partners may use your Personally Identifiable Information to deliver these services and to operate our site.
As part of our business activities, if we enter into a merger, acquisition or sale of all or a portion of our assets, we may transfer your Personally Identifiable Information associated with the transaction.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We may disclose Personally Identifiable Information upon receipt of a court order or subpoena, to cooperate with a law enforcement investigation, or when otherwise permitted by applicable law. We fully cooperate with law enforcement agencies in identifying those who use this site for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
User Choices on Collection and Use of Information
Security of Information
Charter takes the security of your Personally Identifiable Information seriously. We take such actions as are reasonably necessary to prevent unauthorized access by entities other than Charter and its service providers to Personally Identifiable Information. Charter uses security and/or encryption technology to secure certain sensitive Personally Identifiable Information when it collects such information over this site. Charter restricts access to its customer database and secures the content by use of firewalls and other security methods. Charter limits access to databases containing Personally Identifiable Information to authorized employees and agents of Charter and other parties identified in the use and release sections above.
Unfortunately, no data transmission over the Internet or any network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with by a third party while in transit.
You need to help protect the privacy of your own information. You should not give Personally Identifiable Information to strangers or others whom you are not certain have a right or need to the information. You also must take precautions to protect the security of any Personally Identifiable Information that you may transmit by using encryption and other techniques to help prevent unauthorized parties from intercepting or receiving any of your Personally Identifiable Information. You are responsible for the security of your information when using unencrypted, open access or otherwise unsecured networks in your home or elsewhere. Charter will never ask you to provide account sign-in passwords, credit card numbers, or other sensitive information through unsolicited email messages. If we request such information from you, we will always direct you to Charter's website, call you directly or ask that you give us a call. You should, however, be aware of imposter websites pretending to be Charter's. If you have receive an email requesting that you sign in or provide information that you suspect was not sent by Charter, DO NOT CLICK ON THE LINK IN THE EMAIL but use your own browser to go to Charter's site. If you are directed to a website that you do not believe is Charter's, please forward the full email (with full Internet headers) to email@example.com. Charter will also not ask for your Internet account password over the telephone.
Cookies and Targeted Marketing
When you use our site we may store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a website stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies may store Personally Identifiable Information and/or Non-Personally Identifiable Information about you, your computer, or your preferences so that you may more easily use our site. The cookies make the site run more smoothly and help us to maintain a more secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our site. As part of their service, they may place a separate cookie on your computer or utilize other means, such as, web beacons, clear GIFs, pixel tags or other similar technologies, to collect Non-Personally Identifiable Information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular advertisement.
Links to Third-Party Sites
Note to California Customers Regarding Your Privacy Rights
California law requires Charter provide to you, upon request, certain information regarding the sharing of Personally Identifiable Information to third parties for their direct marketing purposes. As mentioned above, Charter does not share Personally Identifiable Information with unaffiliated third parties for their own direct marketing purposes. However, Charter may share Personally Identifiable Information with some same-branded affiliates for those affiliates" direct marketing purposes. If you make a request by using the below Website Privacy methods of contact, Charter will provide you with the number of its same-branded affiliates in California and a list of Personally Identifiable Information that it may have shared with some or all such same-branded affiliates.
Miscellaneous Privacy Issues
We use a third party provider to place our internet ads. The provider may collect anonymous information about your visits to our site and your interaction with our products and services. The provider may also use information about your visits to this and other sites to target advertisements for merchandise and services. This anonymous information is collected through the use of a pixel tag which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. The provider does not know your name, address, phone number, email address or any of your other personally identifiable information. If you would like more information about this practice and your option to not have this anonymous information used by our third party provider, click here. To opt-out of these ads click on this link.
Attn: Legal Department, Website Privacy
12405 Powerscourt Drive
Saint Louis, Missouri 63131
privacy (at) charter.com
If you have any questions about our services, your dealings with this site or to contact someone about the services offered by Charter, please contact us by calling 1-888-GET CHARTER.
Effective: December 16, 2013