How much will it cost to transfer my services?
Charter values you as a customer, so there will be no charge to transfer your services to your new address. We will send a professional installation tech at no cost to you to activate service and ensure all the connections are optimal.
Can I get a better deal once I start service somewhere new?
Since you are moving and will need a technician to come activate service at the new home, now would be a perfect time to add any features that you had been considering. We may have some really good deals available!
Do you service my new address?
Charter proudly serves about 5 million customers across the country and we would love the opportunity to offer service to your new home. Please enter your new address in the form on the right to see what we can offer!
What should I do with my equipment?
In many cases, you can keep your current equipment. Simply pack your Charter equipment and bring it to your new home. When our technician comes out to get everything connected, he or she will hook up all of your equipment and ensure it is working properly so that your transition to your new home is as seamless as possible. Please chat with one of our trusted advisors for more details.
I have a contract now, will moving cause me to incur an Early Termination Fee?
If you have a contract now and you move the same level of service to your new home, you will not incur any early termination fees. In most cases you can keep the same plan you have now without re-starting a new contract term. Also, all of Charter's new plans have NO contract, so please chat with a trusted advisor to see if there are any new packages that will provide a better value for your household needs!
Am I able to keep my service on at my current address for a few days, even after it's turned on at the new address? (overlap service)
In many cases, we are able to review your account and see what is the best way to service both addresses temporarily. This would depend on the equipment/services needing to stay connected and the length of time.
There's a lot to think about when moving here are a few tips to help you out!
Keep your move organized and on track with this handy countdown calendar.
Get answers to common questions related to transferring services.