Charter Customer Guarantee
Our promise to you: Charter is committed to providing the best customer experience, and we stand behind our products and services. If you ever have questions or concerns with the products and services you receive from Charter, please contact us for resolution.
30-Day Money-Back Guarantee
We believe in our people, our products and providing our customers with exceptional service. We're confident you will be completely satisfied with your Charter experience. If for any reason you are not satisfied with a Charter service within the first 30 days, we'll give you your money back.
Service Experience Guarantee
We want you to enjoy doing business with us and we'll deliver on our commitments to you. We'll arrive during your scheduled appointment window and we'll complete your service call on the first visit, or we'll provide you a $20 credit.
We know that reliable service is important to you. Charter delivers outstanding service and reliability with a robust network. If you are without service for more than 24 hours, you'll receive a $20 credit upon request.
We are committed to providing cutting-edge technology and on-going enhancements, including increased Internet speeds and more HD and On Demand choices. We'll provide functionality and improvements you may not have even imagined yet. At Charter, we never stop working to bring you additional value in your services.
Restrictions apply for all Guarantees above. View complete details.
If you ever have questions or concerns with the products and services you receive from Charter, please contact us at 1-888-GET CHARTER or click to chat.