"We, at our core, are a service
organization. And every product
we sell has a huge service component."
--Tom Rutledge, President & CEO
Charter Communications, Inc., founded in 1993, created a customer service-oriented company that has grown and evolved on many levels over the past two decades. Charter's growth has been achieved through acquisitions of cable properties and the subsequent increase of customers in those communities, as well as the development and launch of new products and services. Charter became a publicly-traded company on NASDAQ in 1999 and has been a Fortune 500 company since 2001.
A leading broadband communications company and the fourth-largest cable operator in the United States, Charter today employs approximately 23,000 and provides services to more than six million customers in 28 states. Headquartered in Stamford, Connecticut, the company is focused on integrating the highest-quality service with clearly superior entertainment and communications products.
Over the years, Charter has invested billions in the communities it serves through infrastructure upgrades, allowing the company to deliver industry-leading video, high-speed Internet and phone service to homes and businesses. In 2014, Charter completed its transition to an all-digital network and launched the Charter Spectrum brand leveraging the power of the network to offer leading products and services to its customers.
Quality Products and Services
Unleashing the unique power of our superior two-way, interactive digital cable plant, Charter provides a full range of communications and entertainment products and services. Our residential services include the following:
- Charter Spectrum TV offers more than 200 HD channels, DVR service and a choice of over 10,000 On Demand movies and shows. Customers can watch TV Everywhere on tablets, smartphones and other portable devices with the Spectrum TV App, including over 170 live TV channels available throughout the home and more than 60 networks available on-the-go.
- Charter Spectrum Internet provides download speeds starting at 60 Mbps (100 Mbps in St. Louis) with no data caps; 20 times faster than DSL. Customers can stream video, play online games, download music, upload photos and more across multiple devices in their home without sacrificing performance. Charter also provides the fastest, most powerful in-home WiFi to do more across all devices.
- Charter Spectrum Voice is a fully featured voice service that includes unlimited local and long distance calling in the U.S., Canada and Puerto Rico and 18+ popular calling features, including free 411 and voicemail.
The Spectrum Business division of Charter Communications provides a broad range of services for business organizations with scalable, tailored, and cost-effective broadband communications solutions, including business-to-business Internet access, data networking, business telephone, video and music entertainment services and wireless backhaul.
Catering to the unique broadband needs of business customers, Spectrum Business offers competitively priced bundled products over its state-of-the-art, fiber-based network, helping businesses in a variety of industries maximize efficiency while continuing to grow. Spectrum Business is Metro Ethernet Forum Certified.
Spectrum Reach is the advertising sales division of Charter Communications. The division offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising, and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.
With offices in 26 states, Spectrum Reach covers over three million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach's consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.
Charter Communications employees are passionate about giving back to the communities in which they live and work. Through the company's national philanthropic initiative Charter our Community, Charter provides education, resources and financial support to ensure that more Americans are able to live in safe and healthy homes.
In partnership with Rebuilding Together, Charter our Community provides critical home repairs to low-income homeowners. The goal of the initiative is to improve 25,000 unsafe and unhealthy homes by 2020.