The Charter Residential 30 Day Money Back Guarantee
The Charter Residential 30 Day Money Back Guarantee applies to Charter products at ALL times under the following conditions:
Applies to residential customers only.
New Charter customers qualify to have applicable subscription service fees refunded or credited if not fully satisfied with the service; refund to include charges for purchase or lease of equipment used to receive the service, plus costs for standard installation of the service.
To be considered a new Charter customer, customer must not have subscribed to Charter TV®, Charter Internet® and/or Charter Phone® service within the previous 90 days and must have no outstanding obligations to Charter.
Current customers adding a new level of subscription service qualify to receive a refund or credit, but only on newly added services that they have not received within the past ninety (90) days.
Limited to one refund or credit per subscription per household.
Refunds/Credits will be given only when request for cancellation of service is received by Charter within 45 days of installation of service (30 days subscribing to the service, plus 15 day grace period for formal requests of refund/credit). A maximum of 30 days of service will be refunded or credited.
Charter will not release the refund or credit to the customer until any equipment associated with the new subscription has been returned.
Local and state taxes will apply. Franchise fees and other fees or charges may apply. The Money Back Guarantee does not include and the customer is responsible for all such taxes, franchise fees and other fees incurred in connection with receipt of the service.
The Money Back Guarantee also does not apply to one-time charges such as Pay-Per-View and On Demand TV charges and/or directory assistance, operator assistance, and long distance (domestic or internal) call phone charges. Customer is responsible for paying all such charges.