Payments or credits processed, or charges incurred after the Date Due will be included in your next statement. All monthly services are billed in advance. Charges for some programming are non-refundable. Statements may include charges for a partial month of service based on the date your service was activated.
If you have any questions about prices, fees, or other issues, please access the Customer Service page on www.charter.com (24 hours a day, seven days a week). You may e-mail us or contact your local office.
By registering for Charter Communications Online Billing, you have agreed to the following terms and conditions of usage:
If you use our bill paying service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You will be responsible for all bill payments that you authorize using the bill payment service. If you permit other persons to access your account, you will be responsible for any transactions they authorize. If you believe that your bill payment password or other means to access your account has been lost or stolen, you must notify us at once by calling your local office, during normal customer service hours.
Administrative Late Fee
The amount due must be paid in full each month. If your payment is not received on or before the due date indicated on the statement, you may be charged an administrative late fee, when and to the extent permitted by law. Service amounts must be paid before service will be reactivated. Disconnect fees may apply.
Errors or Questions About Your Statement
If you think your statement is incorrect or if you need more information about an item on your statement, please visit the Customer Service page at www.charter.com. You may e-mail us or contact your local office during normal business hours.
Send us an e-mail or call us as soon as possible. You must contact us within 60 days of receiving the statement on which the error or problem appeared. Undisputed portions of the statement must be paid by the due date indicated on the statement to avoid an administrative late fee and possible inactivation of services. We will not report your account as delinquent or take any action to collect the disputed amount while your dispute is under investigation.
Changing or Reactivating Services
If you would like to change or reactivate your service, call your local office during normal business hours.
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Programming, pricing, terms and condition subject to change. Programming packages each sold separately. Charter Communications programming is provided in accordance with the terms and conditions of the Charter Communications Customer Agreement, a copy of which is provided with your first Charter Communications billing statement. Copyright 2005 Charter Communications is a trademark of Charter Communications, Inc., HBO and Cinemax are registered service marks of Time Warner Entertainment Company.