Candidates will create a profile and apply online for jobs at Charter. Depending on the position an assessment may be conducted. As you can imagine, we receive numerous applications. If you're chosen among the most qualified candidates, we'll contact you to set up an interview. We want to know how you fit with our culture and business goals. If after your interview our team member wants to extend an offer, he/she will discuss a starting salary, you will receive a job offer and then if you accept, we will send you new hire information. Before you start, we'll conduct a background investigation including a criminal background check, verification of education and previous employment, and a pre-employment drug screen.
2. Why do I have to create a profile, and upload a resume?
Creating a profile and uploading a resume aid in the recruiting process. Your uploaded resume helps pre-fill parts of your employment application.
3. Can I update an application after I submit?
An application cannot be updated once submitted; however, your profile can be updated at any time.
4. Can I submit a resume for more than one position at a time?
You can submit a resume for as many positions for which you are interested and qualified.
5. Will I be notified either way regarding my interview?
All candidates' credentials are reviewed to determine whether they meet the jobs requirements. For those candidates who do not meet the minimum requirements or whose credentials are not as comprehensive as other candidates, an email notification is sent to the candidate notifying them of this status. Once the interview process gets underway, candidates will be kept informed of next steps as it applies to their situation.
6. What is considered appropriate attire for Charter?
All employees are expected to maintain an overall professional appearance that will enhance Charter's image in the community and in the industry. A professional appearance reflects respect for both customers and co-workers, and is critical to success in a service-related business. Charter has designated certain dress and grooming standards for the work environment. However, safety, comfort, geographic location, and the guidelines of your particular work area will determine the appropriate dress and grooming standards. Thus, your supervisor may provide specific details regarding work attire appropriate for your position, department, or work location. All employees are expected to wear proper business attire at all times and, if working in a department that requires a uniform, dress in the appropriate uniform every day.
7. Charter's services aren't available in my area, what other careers do you offer?
Charter offers employment opportunities across the country. Even if Charter services are not available in your area, career opportunities may still be available. Reference the Locations page to see where we have an office.
8. Does every Charter employee interact with customers?
All Charter employees interact with customers. While not all employees interact directly with our external customers, internal customers are just as important to our employees. Charter employees focus on the need of their customers, whether external or internal, and ensure that the customer perspective is the driving force behind all business activities.
10. If I am disabled, am I still able to apply and be considered for a job with Charter?
It is the policy of Charter to comply with all applicable provisions of the ADA, as amended by the ADA Amendments Act of 2008 (ADAAA), and state disability laws. Charter will not discriminate against any qualified employee or job applicant with a protected disability or against individuals who are related to or associated with a person with a protected disability, with respect to any terms, privileges, or conditions of employment.
11. Will I have to submit to a background investigation if I am offered a job at Charter?
A pre-employment background check will be conducted for all candidates for employment. The minimum criteria for completing any pre-employment background check includes the following:
Validation of social security number
Verification of eligibility to work in the U.S.
Search for residential addresses
Review of county criminal history
Review of federal criminal history
Check of state and/or national sex offenders' registries
Verification of highest level of education
Confirmation of prior work experience
Check of professional references
Screening for illegal and/or controlled substances
12. Will I have to submit to a drug screen if I am offered a job at Charter?
Charter is committed to and promotes a drug-free and alcohol-free work environment. A drug screen will be conducted for all new hires and rehires. Drug screens will be administered after the applicant has accepted the offer of employment and before their start of employment. All offers of employment are contingent upon the satisfactory outcome of the drug screen.
13. Are candidates required to have a high school diploma or GED to be considered for employment opportunities at Charter?
Education requirements are different for each position. In some cases, work experience will be considered in lieu of a high school diploma or equivalent (GED).
14. If I am interested in several positions, am I required to submit an application for each position?
Yes, you will be required to submit an application for each position of interest.
15. Will Charter notify me of vacancies in which I might be interested or qualified?
Yes, as part of your profile set-up you are given the option to be notified of positions that match your interest and qualifications. You can change your notification preference at any time by logging into your profile.
16. Will I be required to participate in a face-to-face interview before being offered a job at Charter?
If you're chosen among the most qualified candidates, you will generally be required to participate in a face-to-face interview in order to determine how you fit with our culture and business goals.
17. Will my application for employment be considered if I am not a U.S. citizen?
The Immigration Reform and Control Act of 1986 requires Charter to employ only United States citizens and non-citizens who are currently authorized to work in the United States. This practice applies to all employees, regardless of tenure. As a condition of employment, you must properly complete, sign, and date the Immigration and Naturalization Service Form I-9 and provide the specified documentation to prove both your identity and your employment eligibility. If any of the documents that provide you eligibility to work in the United States will expire (e.g., an H1-B visa), it is your responsibility to provide copies of updated documents to Human Resources prior to the expiration of the original documents.
18. Will I be required to complete a pre-employment assessment if I apply for a job at Charter?
Assessments may be conducted depending on the position for which you apply.
19. What type of employee development does Charter offer?
Charter provides on-the-job training to help you advance within Charter. This training may be supplemented with formal coursework, seminars, or counseling with your supervisor. Employees are encouraged to make their supervisor aware of how the Company can help them to improve their skills and to succeed in their position. Ultimately, employees are responsible for their own personal development.
20. Does Charter operate 24 hours a day, 7 days a week?
Yes, some Charter departments operate 24 hours a day 7 days a week.
21. Does Charter maintain a philosophy of promoting from within the organization?
Charter takes pride in offering its employees opportunities for advancement. As a Charter employee, you are encouraged to take responsibility for your career and to talk with your supervisor about your career goals. Likewise, supervisors are encouraged to support employees' efforts to gain experience and to advance within the Company. Advancement opportunities at Charter are based on your qualifications, performance, experience, demonstrated potential, and the availability of job openings.
22. If I want to notify someone about an error or omission on my employment application, who do I contact?
If there are errors or omissions, please withdraw your application, correct and resubmit.
Charter is an equal opportunity employer. Charter is committed to diversity and values the ways in which we are different.