Creating a My Account gives you the opportunity to pay
and view your bills, as well as manage your own account online.

These tutorials will guide you through using the My Account tabs on Charter.com.

• Features & Benefits
• Tutorials
• System Requirements

Features & Benefits

New My Account

Creating or managing My Account gives you the opportunity to pay and view your bills, as well as manage your own account online. Additionally, if you have telephone service with Charter you are able to view your telephone call usage.

• What is My Account?
• How Do I Register?

The Overview Tab

Contains your Bill Summary with Statement Balance and Internet Services & Tools
if you have Charter High-Speed Internet®

• Bill Summary
• Statement Balance
• Internet Services & Tools (for Charter High-Speed® Internet subscribers)

» Learn More

The My Bill Tab

(Formerly Pay/Bill Options)

• Pay each month or set up Auto Pay.
• View/Print up to 6 months of bills (Telephone Call Details).
• View Recent payments and Pay-Per-View/Charter OnDemand purchases.
• Choose paperless statement only.

» Learn More

My Profile Tab

• Manage your Username, Password, Secret Question and Answer.
• Manage your primary contact email address.

» Learn More

The My Services Tab

If your account number starts with an "8" you can view current services and installation/change of service appointments

• Manage your billing address
• View current services and montly costs.
• View or change upcoming service appintments.

» Learn More

Internet Services & Tools

• Download and manage your Charter Security Suite™
• Create and manage Charter.net email Usernames and Passwords.
• Create and manage your personal web space.

» Learn More

My Account Tutorials

• Overview Tab
• My Bill Tab
• My Profile Tab
• My Services Tab
• Internet Services & Tools Tab

Statement and My Account Changes

As a result of our billing system upgrade, some My Account customer account numbers will be changing to a number that begins with an “8”. If your account number has recently changed click here to learn more.

System Requirements

What are my minimum Internet browser requirements to access My Account?

Any of the following - Internet Explorer 6 and higher, Netscape Navigator 6.2 and higher, Firefox 5 or AOL 5.0 and higher. Your browser must have Cookies and Java Script enabled and support 128-bit SSL Encryption.