Email – Frequently Asked Questions

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What email programs can I use with my Macintosh computer?

Macintosh provides its own email program called Apple Mail. Other third-party clients, such as Netscape Communicator, Microsoft Outlook Express, and Eudora, will also work with a Macintosh Computer.

What happens to email sent to a mailbox that does not exist in my account?

There is no catchall email account. email that is not addressed to an existing email account in your domain (e.g., email addressed to Michael@example.com instead of mike@example.com) is returned to the sender as undeliverable. The sender must specify a valid email account before mail can be delivered.

What happens when I delete an email address?

When you delete an email address, it is physically removed. All email currently associated with that account is deleted.

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Are there limits to the size or number of recipients of an email message?

Yes. The maximum size, including attachments, for an individual email message sent from a Charter.net domain account is 10MB. To prohibit spamming abuse, we will not disclose the maximum number of recipients for an email message.

How do I manage my email account?

You can manage your Charter.net email account(s) by logging into charter.com/myaccount.

How do I read my email?

You can read your charter.net email by logging into charter.net and clicking Check Mail. Once logged in, you will be on the Mail tab, where you can compose new email messages and check for incoming email.

How do I delete email?

To delete a message or messages from the Inbox, check the box next to the message(s) and click the Delete button (this will send the email to the Trash folder).

Where is my address book?

Your address book has been moved to the Addresses tab at the top of the screen. This allows you to:

• View existing entries
• Sort by alphabetical groups
• Create a new contact
• Create a new group
• Import existing address books from other email clients
• Export the existing address book
• Search for an address entry

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What is an Internet email header?

email messages consist of two major sections:

1. Header: Contains the message summary, sender, receiver, and other information about the email
2. Body: The message itself, sometimes containing a signature block at the end

Messages usually have at least four headers, as follows:

1. From: Contains the email address and, optionally, the name of the sender of the message
2. To: Contains the email address and, optionally, the name of the receiver of the message
3. Subject: Contains a brief summary of the contents of the message
4. Date: Contains the local time and date when the message was originally sent

Complaints cannot be processed unless you send us a sample that includes full Internet headers.

Note: The "To" address in the message is not necessarily related to the addresses to which the email is delivered. The actual delivery list is supplied in the SMTP protocol, not extracted from the header content. The "To" header is similar to the greeting at the top of a conventional letter, which is delivered according to the address on the outer envelope.

Also note that the "From" address does not have to be the real sender of the email. It is very easy to fake the "From" line and make the email appear to be from any email address.

Other common headers include the following:

• CC: Carbon copy allows additional addresses to be added
• Received: Tracking information generated by email servers that have handled a message
• Content-Type: Information about how the message is displayed

How do I view the full Internet header of an email?

Follow these steps to view the full Internet header of an email

• Charter Web Mail
  1. From the email message, click the Details button
  2. Click View Entire Message
• Microsoft Outlook
  1. Click on the folder that contains the email message
  2. Right-click the email message and select Options
  3. The header is located in a box at the bottom of the window
• Outlook Express
  1. Right-click on the message and then select Properties
  2. At the top of the new window, select the Details tab
  3. The header is located in a box at the bottom of the window

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Why do I receive junk email that is not addressed to me?

The email you received was sent directly to you—it’s just that your email address was not actually entered in the “To:” field. Instead, it was put in the “BCC:” field. This is a common trick used by spammers to get email readers to look at their spam.

BCC stands for "Blind Carbon Copy." If the sender puts your email address in the “BCC:” field, you will receive a copy of the email, but your email address will not show up anywhere in the email header. The email header is the first part of an email message that contains the controlling data, such as the subject, origin, destination, and priority. As the message travels over the Internet to its destination, information about the path it took will be appended to the header. For information on how to view the full Internet header of an email, see: “ How do I view the full Internet header of an email ” anchor to question above

By using the “BCC:” field, spammers ensure that none of the actual recipients’ addresses can be seen. It is likely that hundreds of people received the same spam message you did.

Spammers have very devious and creative ways of distributing their unsolicited email. Using the “BCC:” field is a way to deflect complaints about their spam. They use this trick to make it look like you have inadvertently received someone else's email due to some glitch caused by your Internet service provider.

How do I set up email in Eudora?

Please follow these steps to set up your email:

1. Launch Eudora email.
2. Select Options from the Tools menu.
3. Click the Getting Started icon in the Category field.
4. In the Real Name field, type your name as you would like it to appear in the “From” field of email messages you send.
5. In the return address field, type your full email address (e.g.,mike@example.com).
6. In the Mail Server (Incoming) field, type: pop.charter.net
7. In the Login Name field, type your account name.
8. In the SMTP Server (Outgoing) field, type: smtp.charter.net
9. Check the checkbox next to Allow Authentication.
10. Click the OK button.

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