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What is Umatter2Charter?
The entire Charter team is committed to delivering a great customer experience (by phone, email, or in person), we also have a passionate and talented group that’s really excited about the opportunity to provide this same experience in the social media communities. We’re here to listen, we’re ready to help when needed, and we’re here to support the Charter Bundle! (Charter TV, Internet and Phone services). Whether you’re already a Charter customer or you want to sign-up for Charter services, we’d love to hear from you. Our team is devoted to assisting our customers in any way possible. You can also check us out on Twitter, Facebook, MySpace, DSL Reports, HD Forum, and AVS Forum. Be sure to drop in and say hi!
Umatter2Charter is here!
Team Manager
Eric Ketzer - Social Media Communications Manager
Product, Policy & Procedure Guru
Twitter Handle: @Umatter2Charter
DAY CREW
Dylan T Hill - Social Media Communications Specialist
Level 60 Gaming and Networking SPC
Twitter Handle: @CharterDylan
Josh Chapman - Social Media Communications Specialist
Josh of All Trades
Twitter Handle: @CharterJosh
MID-SHIFT and SATURDAY CREW
George Vick - Social Media Communications Specialist
Phone / Internet / TV Aficionado
Twitter Handle: @CharterGeorge
Robert Little - Social Media Communications Specialist
Bonafide Billing Expert
Twitter Handle: @CharterRobert
NIGHT & SUNDAY CREW
Jeremy Daniels - Social Media Communications Specialist
Price Guarantee & Web Overlord
Twitter Handle: @CharterJeremy
Witten Henderson - Social Media Communications Specialist
Phone & Internet Sensei
Twitter Handle: @CharterWitten
Hours of Operation
- 7:00am - 11:00pm CST Monday - Friday
- Day Crew: 7:00am - 4:00pm CST
- Mid Shift: 10:00am - 7:00pm CST
- Night Crew: 2:00pm - 11:00pm CST
- 10:00am - 7:00pm CST on Saturday & Sunday
Links
MySpace:
http://www.myspace.com/umatter2charter
FaceBook:
http://www.facebook.com/umatter2charter
DSL Reports Direct Forum:
http://www.dslreports.com/forum/charterdirect