Charter High-Speed Security Suite-Installation

The Charter High-Speed Internet Technical Support Staff focuses our support towards the connectivity between a cable modem and a personal computer. We also provide support for Charter High-Speed Security Suite, yet telephony support for the initial download and installation of the program is limited.

However, as an optional support path, our High-Speed Internet Technical Support Staff has sent the following self-help information on your behalf.

Charter High-Speed Security Suite Installation

Before installing the Charter High-Speed Security Suite, you must complete the following two steps:

• Uninstall any and all Anti-Virus and Firewall programs currently on your computer. This can be done by clicking Start>Settings>Control Panel. Double click Add/Remove Programs, select the program you want to remove, and click Change/Remove to start the removal process.
• Click the following link to an On-Line Virus Scanner to confirm and help remove infections that your former anti-virus programs may have missed: http://support.f-secure.com/enu/corporate/ols.shtml#. If you cannot remove the viruses with the On-line Virus Scan, please contact your computer manufacturer for support with virus removal. After your computer has been cleaned you can install the Charter High-Speed Security Suite.

Then:

• At the screen pictured below click OK.
  
  
  
  
• Click on the Security Pop up at the top of the screen.
  
  
  
  
• Click on the Install ActiveX Control button.
• Click Install in the popup
• Click Accept on the F-secure page
• Click Full System Scan
• Once the Scan is complete then the Charter High-Speed Security Suite can be installed.

Downloading and Installing Charter High-Speed Security Suite from www.charter.com

• Enter the URL: http://www.charter.com in the address bar of a browser and press Enter. This will direct you to the Charter Home Page. Click the My Account link in the upper right corner of the page.
• If already registered, type the Charter login name and password, and then click the Login button.
  
  
  
  
• Click on the High-Speed Security Suite link on the left side of the screen
• Click Activate. This will generate a license key used to activate the Charter High-Speed Security Suite. Three licenses are included per account. This license key will be emailed to the contact email address on the account. We suggest writing the license key down for easy access.
  
  
  
  
• Click Download. A prompt to remove any currently installed Anti-Virus programs will appear. Click Continue & Install.
  
  
  
  
• A File Download box will open. Click Run.
• NOTE: On Windows XP, an Internet security Warning will appear. Click Run.
• Click the Accept button.
• If the key is not automatically displaying, enter the Subscription Key and click on Next.
• If parental controls are desired, select Full Installation otherwise select Full Installation without Parental Control
• Click Next to accept the default installation directory.
• Wait until it finishes “Running Setup”
• The program will take a few minutes to download all the files. When finished select Restart.
• When restarted the Charter High-Speed Security Suite will automatically validate the subscription. When finished, click Next.
• Select the appropriate Family structure and click Next.
  
  
  
  
• Enter the Parent Password. Make sure it is something that is easy to remember.
• Click on Finish.
• If Yes, I would like to learn more is selected, this window will appear. Click on Close to exit.
  
  

The Charter High Speed Security Suite will be located in the system tray.

Congratulations! The Charter High Speed Security Suite has been installed.

Have additional questions? Click here to contact Charter Customer Care.