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Charter Communications believes in protecting the privacy of our customers. As a general policy, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
If you receive an e-mail claiming to be from Charter Communications requesting you to update sensitive account information, do not reply to the e-mail as it is likely a phishing scam. Instead, report it to Charter Communications for investigation.
Reporting Phishing Scams to Charter Communications
Charter Webmail Users
If you check your e-mail through charter.net:
- Place a check mark on the message and click the "Report as Spam" button located between the "Subject" and "Date" columns.
Mail Client Users
If you use a 3rd party e-mail clients such as: Microsoft Outlook® Outlook Express®, Windows Mail®, etc.:
- Send the potential phishing scam to Charter for review. To do this, DO NOT alter the e-mail and send it in its entirety including the e-mail header to phishing@charter.net.
Phishing Scams Aimed at Charter Communications
Below are examples of recent phishing scams aimed at Charter Communications:
Phishing Example 1
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 2
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 3
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 4
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 5
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 6
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 7
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 8
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
Phishing Example 9
Remember, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.
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Additional Information
Click here to learn how to view the full e-mail header of an e-mail.
Click here for information on what to do if you have responded to a phishing scam.
Additional email security tips can be found by clicking Here.