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The Charter Communications Support Team will be happy to assist you in troubleshooting issues with your Charter High-Speed Internet Service. Our support scope for a residential internet accounts includes the following:
Operating Systems Cable Internet Connection Support
- Microsoft Windows 2000, XP, and Vista
- Apple Macintosh 9.x, 10.1.x, 10.2.x, 10.3.x, 10.4.x and 10.5.x
This includes
- Troubleshooting connectivity and verifying internet connectivity to one computer. (If you have a home network, we may ask you to connect the cable modem directly to one computer for troubleshooting.)
- Perform the power cycling process for a router, hub, or switch.
- Release and renewal of IP address.
- Reinstallation of drivers for USB Cable Modems and Network Ethernet cards for the supported operating systems.
Limited technical support will be given for the following operating systems as Microsoft and Apple have discontinued supporting these older operating systems:
- Microsoft Windows 95, 98, ME, and NT 4.0 Workstation
- Apple Macintosh 8.0, 8.1, 8.5, and 8.6
Details on equipment and software requirements:
|
Operating System
|
Processor Speed
|
Available Memory
(RAM) |
Hard Drive Space
|
Internet Browser
|
CD-ROM Drive
|
|
Windows 98 S.P.2 / ME / 2000 / XP / Vista
|
Minimum 233MHz; 300MHz or greater recommended
|
64MB; 128MB or greater recommended
|
100MB; 250MB or greater recommended
|
Explorer 6.0 or above, Firefox 2 or above
|
Required
|
|
Mac OS 9.0 or Higher
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PowerPC; Power Mac G4 recommended
|
15MB; 20MB or greater recommended
|
12MB; 20MB or greater recommended
|
Internet Explorer 6 or above, Firefox or Safari.
|
Required
|
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Email and News Connection Support
- Full Support of Charter Web Mail
- Settings, password resets, and interpretation of client error messages.
- Instructional materials on various email client software
- Settings, password resets, and interpretation of client error messages.
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Other Support
- Account Setup
- Settings, password resets, and connection assistance for personal web space
- Support for the Charter homepage
- Assistance with Charter products and charter-provided software
- Third party contact information, where available, for products, software, and services outside Charter's scope of support
Please visit Charter High Speed Internet's Customer Help Center for continuing assistance with your account.
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