In order to provide you with further information for your Wireless Home Network, we have created the following self-help information. If additional support is required, please contact Charter at 1-888-GET CHARTER (1-888-438-2427)
Configuring the Security for the Charter Wireless Home Networking Gateway: Ambit
Directly connect the Ethernet cable to the computer from the Ambit Charter Wireless Home Networking Gateway. Then open the web browser window to test for an internet connection. If no internet connection exists, check cable connections and power cycle the Ambit Wireless Home Networking Router. Type http://192.168.0.1 in the address bar of the web browser and hit the Enter key on the keyboard.
Log in using the username and password as provided. If you do not have this information, please contact Charter Support at 1-888-GET-CHARTER (888-438-2427).
Click OK.
Click on WIRELESS (along the top, underneath the Ambit logo).Next click Basic.
Change Network Name (SSID) to a name that is recognizable. The example below displays “CharterSub”. This can be named anything.
Select Wireless Channel 1, 6 or 11
Click Apply.
Click Security.
Enter Passphrase for Keys (Example:charterxxxx) This field is case sensitive. Click Generate WEP Keys.
Click Apply.
For Setting up WPA for Ambit routers, Click Security
Then, Enable WPA-PSK. (A Pull Down Menu)
If the WPA-PSK option is shown as gray, first disable the WEP Encryption.
Enter the Password in the WPA Pre-Shared Key field (Example: charterxxxx). This field is case sensitive.
Click Apply.
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Configuring the Security for the Charter Wireless Home Networking Gateway: Netgear
Directly connect the Ethernet wire to the computer from the Netgear Wireless Home Networking Router. Then open the web browser window to test for an internet connection. If no internet connection exists, check cable connections and power cycle the Netgear Wireless Home Networking Router. Type http://192.168.0.1 in the address bar of the web browser and hit the Enter key on the keyboard.
Log in using the username and password as provided. If you do not have this information, please contact Charter Support at 1-888-GET-CHARTER (888-438-2427).
Click OK
Next, click on Wireless Settings on the left side.
Change Network Name (SSID) to a name that is recognizable. The example below displays “CharterSub”. This can be named anything.
Select Wireless Channel 1, 6 or 11
Enter WEP Passphrase for Keys (Example:chtrxxxx) This field is case sensitive. Click Generate. Then click Apply.
For Netgear routers, select the WPA-PSK Encryption to configure WPA security.
Type a customer defined passphrase (password) and click Apply to save changes.
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Finding the WEP Key: Netgear Gateway
On a computer that is currently online, open up Internet Explorer. Erase what is in the Address bar and type in “http://192.168.0.1” and hit the Enter Key on the keyboard.
Log in using username and password. please contact Charter Support at 1-888-GET-CHARTER (888-438-2427).
Next, click on Wireless Settings on the left side.
In the white area on the middle of the page, scroll down to Encryption (WEP) Key and write down the key next to the filled in dot (usually Key 1). That is your encryption key.
For WPA, The Netgear password that was entered in the WPA Pre-Shared Key field.
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Finding the WEP Key: Ambit Gateway
On a computer that is currently online, open up Internet Explorer. Erase what is in the Address bar and type in “http://192.168.0.1” and hit the Enter Key on the keyboard.
Log in using username and password. If you do not have this information, please contact Charter Support at 1-888-GET-CHARTER (888-438-2427).
Next, click on WIRELESS (along the top, underneath the Ambit logo). Then select Security.
Locate Network Key 1 at the bottom of the page and write it down. That is the WEP key.
For WPA, The Ambit password that was entered in the WPA Pre-Shared Key field.
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Have additional questions? Click here to Chat Live with Charter Customer Care.
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