E-mail :: 
Print
The Charter High-Speed Internet Technical Support Staff focuses our support towards the connectivity between a cable modem and a personal computer. We also provide support for Charter High-Speed Security Suite, yet telephony support for the initial download and installation of the program is limited.
However, as an optional support path, our High-Speed Internet Technical Support Staff has sent the following self-help information on your behalf.
- On the bottom right of the screen, double left-click on the green shield icon in the system tray.
- The home page of the Security Suite will open.
- Click on the Internet Shield button on the left.
- Click on Change across from Internet Shield at the top right to access the Internet Shield Security Levels.
- Click on the drop down menu under Normal and select Office.
- This security level allows all outbound TCP traffic and FTP file retrievals, and sharing files and printers with other computers in the same network. Click OK.
Have additional questions? Click here to contact Charter Customer Care.