Charter High-Speed Security Suite-Firewall Rules

The Charter Value Added Services Support Staff provides support for the connectivity between a cable modem and a personal computer. The Value Added Services team also provides support for Charter High-Speed Security Suite and our Home Networking product. In order to provide you with further support we have created the following self-help information.

Firewalls are software and hardware solutions that protect your computer from dangers found on the internet. When a program on your computer tries to access the internet, the firewall will either allow it the access or prevent it from accessing. In order to allow the internet access, the firewall needs to be configured for each program that the computer uses. This configuration can take several forms; sometimes simply clicking “Allow This Program” when prompted is enough, other times the Firewall will need to be configured to allow certain ports to be opened. The software manufacturer will have more detailed information about this process.

• On the bottom right of your computer screen, double left-click on the Charter High Speed Security Suite icon. This is located near the clock.
  
  
  
  
• Select the Internet Shield button on the left, and then click on the blue Configure link to the right of Firewall.
  
  
  
  
• Select the Services tab. Then click on the Add button at the bottom right hand corner to create a new service.
  
  
  
  
• In the Service Description field
  • Type in a name to identify the new service.
  • Change the Protocol to “TCP” or “UDP” depending on the information from the provider of the software.
  • Select on the “Edit” button to the left of Initiator ports.
    
    
    
    
• In the Add Port(s) screen perform the following tasks
  • Type in the port in the single box or type in a range
  • Click on the “Add to List” button (this will add the port(s) to the list)
  • Repeat steps 1 and 2 as many times as necessary
  • Click on the “OK” button to continue.
  • This will need to be repeated for the above steps to add the Responder Ports. In some cases the Responder Ports will be the same the Initiator Ports.
• Select OK to create the service. It will be displayed in bold print.
  
  
  
  
• Select the Rules tab, and then click on the Add button to create a new rule.
• Type in a Rule name for the new rule (in our example “New Rule”), then click on the Next button.
• If the software provider did not provide a specific IP Address, select Any Address and then click Next.
• If provided a specific IP Address
• Select Custom
• Click on Edit
• Type in the specified information provided. Once entered click on Add To List and then click on the OK button.
  
  
  
  
• On the next page, link the new rule to the service made previously. Select the service by checking the box to the left. Place a check in the box. Click on the question mark until it is a green arrow pointing in both directions. Click on the Next button.
  
  
  
  
• Select the desired level of alert. Click on the “Next” button.
• Review the information on the page for accuracy. Click the Finish button.
• The new rules will be displayed. A check mark states it is enabled and running.
  
  
  
  

Have additional questions? Click here to contact Charter Customer Care.