This article answers some of the most commonly asked Charter On Demand questions. You can choose one of the quick links below to jump quickly to the question and answer that you are looking for, or scroll and read through all of the questions to gain a better understanding of Charter On Demand.
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Charter On Demand
What is Charter On Demand?
Charter On Demand allows you to enjoy thousands of shows and movies whenever you want – many are FREE with hundreds available in High Definition. You get instant access to some of your favorite cable shows, kids programming, music, sports, movies, and more. You can also play, pause, rewind, and fast-forward any show from the On Demand menu anytime, without a VCR or DVD player.
What do I get with Charter On Demand?
With Charter On Demand you get a library of thousands of On Demand movies and shows from networks like Nickelodeon®, Comedy Central®, MTV®, Food Network©, HGTV®, and more. Many of these movies and shows are FREE. You also get the convenience of new-release movies right on your TV and ready to start anytime you want. You can also watch them as often as you like within 24 hours of the initial purchase.
Do I get my premium services On Demand with my subscription to HBO®, Showtime®, Starz®, or Cinemax®?
Yes. Charter On Demand offers you the convenience of watching your premium channel movies anytime you want at no additional charge. Many premium channels also offer hit series and other programs On Demand if you missed the original premiere or you want to catch up on past episodes.
How do I access Charter On Demand?
You may simply go to Channel 1, where you will be directed to the Charter On Demand main menu. You may also access Charter On Demand through the main menu by pressing the On Demand button.
Does it cost anything to go into Charter On Demand?
No. Accessing and browsing the On Demand menu is included at no additional charge with your Charter Digital Cable subscription. Charter On Demand includes thousands of movies and shows – many are FREE. New release movies, adult programs, special events and other shows may carry fees, please check your on screen guide before ordering. Any programs that carry a fee will have a confirmation screen before they begin confirming your order. Charter On Demand services are not available in all areas.
How do I know if there will be a charge for a Charter On Demand program?
The program fee will appear on screen, and you will always receive an order confirmation box before the start of any program that carries a fee, asking you to confirm your purchase.
Will I be billed for Charter On Demand programs that carry a fee?
Yes. If you rent a Charter On Demand program for a fee, the purchases will be added to your monthly Charter bill, and the program title will be listed for your reference.
Are new shows added often to Charter On Demand?
Yes. New shows are being added daily, so you can check back to the menu often and see what’s new.
Can I stop my movie or show and go back to it later?
Yes. If you stop your show and want to come back to it later, it will automatically be saved in the My Rentals or Saved Programs folder on the main On Demand menu. You can restart or resume your movie anytime within 24 hours from the original purchase at no additional charge.
How do I go to the previous On Demand screen?
To get to the On Demand screen, press the “Last” or “C” button, depending on your remote, to go to the previous screen. Click here to view remote control Instructions.
Can I pause, rewind, and fast-forward Charter On Demand programs?
Use the arrow keys or the play, pause, rewind, and fast-forward buttons, depending on your remote.
Are Parental Controls available for Charter On Demand?
Yes. Any Parental Controls you have set will also work for On Demand. Learn to set up Parental Controls.
What if I am having trouble with my Charter On Demand?
Due to traffic on the On Demand platform, Charter On Demand may be unavailable for a short period of time. Please try accessing Charter On Demand again in a few minutes. If you are still unable to access Charter On Demand, Contact Charter.
Will a disruption to my Charter On Demand service affect the rest of my cable service?
No. You should be able to enjoy the rest of your cable channels without interruption.
Where can I go if I want more information on the movies and shows available On Demand?
You can visit: www.charter.net/ondemand to get a complete searchable listing of programs available On Demand as well as instructions on how to find each program on your TV, recommendations on movies to watch, top 10 lists by category and much more.
Check out all of the great new features available on charter.net/ondemand:
- SEARCH
- You can search the entire On Demand Library of over 5,000 programs by title, actor, genre and more to help you easily find what you are looking for.
- NAVIGATION/HOW TO FIND
- Each program or movie you view has specific instructions on how to find that show in the On Demand TV menu.
- TOP 10 LISTS
- Get updated on the current Top 10 Movies, Premium shows, Music Videos and Free programs On Demand
- RECOMMENDATIONS
- Each movie or program in the Top 10 lists will contain up to 4 recommendations on what others viewers who watched that title are also watching.
- BROWSE
- Sort with any column header under any tab to easily explore and quickly find areas of interest.
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