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This article answers some of the most commonly asked DVR (Digital Video Receiver) questions. You may choose a topic or question from the list below or scroll through all of the questions to gain a better understanding of Charter DVR®.
You may also view the User Guides listed below for additonal help. Please remember that in order to view the User Guides you will need Adobe Acrobat Reader. If you do not have it yet, you can download it here Adobe Reader.
If you cannot find your answer, please Contact Us
What is the different between Charter DVR® and VCR?
A VCR USES A VHS cassette tape to record approximately two to six hours, depending on quality of programs in an analog format. A Digital Video Recorder (DVR) stores recorded programs in a digital format on a hard drive built into your receiver, saving you from hassles of a VCR. unlike a VCR, Charter DVR® can conviniently store many hours of recorded programming. Recorded programs can be easily managed and selected from the Interactive Program Guide. Storage time depends on the hard drive size, model of DVR used and what type of programming is being stored, i.e., HD programming.
Charter DVR features allow you to:
- Seamlessly record your favourite movies, sitcoms, documentaries, prime-time dramas and live sporting events at your convinience.
- Access your live and recorded programs easily with the Interactive Program Guide.
- Set up a program to record once or to automatically record every episode for the entire season.
- Watch your favourite show while recording another, or record two shows while watching a third recorded program.
- Pause and rewind live TV.
- Record standard definition and/or high definition programming.
Can the Charter DVR® record two shows at once?
Yes. You can watch one program while recording another, or you can record two program simultaneously while watching a third. This is because all Charter® are "dual-tuner."
When will Charter DVR® be available in my area?
Link to the Online Availability Form Here
Charter is available in most areas. Please call your locals Charter office for availability in your area or Contact Us
Will I need to purchase any special equipment to use Charter DVR®
No. Charter Communications® will provide you with a Charter DVR® receiver when you sign up for Charter DVR service.
I am a Charter Digital Cable® customer. Will Charter DVR® be available to me?
Yes. Assuming Charter DVR® is available in your area, it is available to you. You must be a Charter Digital Cable® customer to receive Charter DVR® service.
I am interested in buying a DVR now; can I use a DVR purchased from my local electronics retailer with Charter Digital Cable®?
Yes. However, setting up and supporting a standalone DVR system from another company with your Charter Digital Cable® set-top box may be confusing to some users. If you have problems with your non-Charter DVR®, Charter would be unable to assist you. Typically, you would also have two separate pieces of equipment in this situation: your Charter Digital Cable® set-top box and your third-party DVR.
Does the Charter DVR® allow me to watch and record high-definition programming?
Yes. You can view and record HD programming with a Charter DVR®. If you are interested in a Charter DVR® that supports HD programming, please specify when ordering.
Can I record programs from premium channels such as HBO®, Cinemax®, Showtime®, and Starz® on my Charter DVR®?
Yes, you can record programming from premium channels on your Charter DVR. Plus, if you have HD, you can record the HD programming on your Charter DVR.
Can I record Charter OnDemand™ programming on a Charter DVR®?
No. On Demand programming cannot be recorded onto a DVR.
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