Topics
Click on the links below to find technical support information and troubleshooting advice for our Charter High-Speed™ Internet services.
Equipment, User Guides & Diagrams
Find your modem or router below. View by brand and type. Links may lead to external websites.
User Guides
Online Security
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Online Virus Scan | F-Secure® Virus Database | F-Secure® Hoax Database
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Phishing Scams Aimed at Charter Communications
Due to scams on the Internet, Charter customers may receive e–mails asking that you to click on a link or reply to the message and provide sensitive account information. These e-mails are fraudulent and are commonly referred to as "phishing" scams.
Click here to view examples of Phishing Scams aimed at Charter customers.
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It is important to protect yourself and your computer from unauthorized access and malware. Please follow these basic steps to increase the level of security on your computer.
Step 1: Protect Your Computer
The software you need to install to protect your PC consists of firewall, antivirus, and antispyware, as well as, downloading the security updates to your operating system when available. Learn more about protecting your computer.
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Step 2: Keep Your Computer Up-To-Date
Installing the recommended software discussed in step one will protect your computer, but in order to keep it protected, you need to keep it up–to–date. Learn more about keeping your computer up–to–date.
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Step 3: Defend Against Unauthorized Use
Once your computer has all the essential software installed and updated, guard your computer against unauthorized use. Learn more about defending against unathorized use.
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Is your PC safe while you are surfing the Internet? Why not make sure by securing your Internet experience with the Charter Scurity Suite. Antivirus and firewall protection will keep your PC safe from harmful viruses, hackers, and privacy threats. If you do not currently have antivirus and firewall software on your computer, download the Charter Security Suite today.
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Disclaimer:
All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites.